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First rollout announced for Nflow's DDS 2.0 system

nFlow today announced that an installation of its widely reported next generation DDS 2.0 digital dictation system has been successfully completed for 100 users at top 50 accountancy firm Johnston Carmichael.  nFlow DDS Version 5.0 has been deployed to users across three offices in Elgin, Inverurie and Huntly in just two weeks. A second phase will see the solution rolled out to an additional 90 users during the course of this month. In addition to rolling out nFlow DDS Version 5.0 Johnston Carmichael have also deployed nFlow Mobile for Blackberry to deliver remote dictation for users.
Commenting on the project Johnston Carmichael IT partner, Douglas Rintoul said “Prior to selecting nFlow's new Version 5.0 product we were already using a small installation of Winscribe over Citrix with our IFA team however there was interest in widening the use of DD so we decided to review the market. This led to a trial of both nFlow and Bighand in our Citrix environment as a comparison to Winscribe. Following this trial we decided to carry out a second trial of nFlow and Bighand with our executive team. Both suppliers were offering new versions so we started with a trial of Bighand however when we saw the nFlow Version 5.0 product we were completely blown away. We felt the excellent opportunities nFlow's complete .NET design offered us in reducing administration of the application and the simple yet intuitive functionality combined with the modern Outlook 2007 look and feel meant it offered the best solution for us.”
nFlow deployed the version 5.0 SQL databases and the .NET web services at Johnston Carmichael's Aberdeen office. Plus they installed audio file repositories on local servers at each remote site. To complete the first phase of the installation the .NET component and driver management service was automatically deployed to all desktops and laptops with the servers prepared for the second phase of the rollout to a further 90 users in six offices, including Edinburgh, Glasgow, Inverness and Perth. The result of this was a fast and low cost implementation that saw the solution deployed to 100 users in just two weeks.
Tony Moxham, nFlow's technical operations director commented, “I believe the administration and maintenance functions in nFlow deliver an unbeatably low support overhead. Johnston Carmichael have a number of offices spread across Scotland so when they saw that the centralised .NET component and driver management service gave them centralised control of application maintenance at either a global and granular level they were very impressed. It means they don't have the overhead of any 3rd party technologies such as SMS to achieve this. When you add to this the on demand service delivery of user configuration without needing additional technology like roaming profiles it all adds up to a very neat solution that suits mobility and hot desking across offices extremely well.
“nFlow DDS Version 5.0 provides a complete service orientated architecture (SOA) that delivers everything a user needs to the PC when they log in. This is particularly relevant to user experience as rather than use registry keys to configure the experience as older technologies do, nFlow delivers all settings via the service to whichever PC the user logs on. It also delivers the specific dictation and transcription hardware drivers a user needs but is clever enough to automatically switch a user to an alternative device if it is available delivering complete flexibility in terms of hardware used.”
Comment: The formal announcements are still being finalised however nFlow has given the Orange Rag the names of three law firms that have also ordered nFlow v 5.0 after going out to competitive tender, bringing the total number of user seats signed up for 5.0 to over 500 just two months after the system was formally released.

6 replies on “First rollout announced for Nflow's DDS 2.0 system”

Noticed your most recent story on the Scottish accountants who went with nFlow. Thought for the sake of perspective, with them presenting 500 users and 4 firms selecting them since the launch of their latest release in Sept as impressive, that I would fire across our numbers I happen to have provided elsewhere recently…
September, October, November 2008
Total number of new users going BigHand3: 4348
Total number of new firms selecting BigHand3: 49
What's more, the last top-100 firm to select a DDS in that time period also went with BigHand3 after a selection process.

Maybe you could clarify which of the 49 firms compared Bighand 3 and nFlow v5.0, and did the top 100 firm do the same comparison? If its the one I am thinking of I believe they didn't nor did the 49 other firms. For the sake of perspective maybe you could clarify which of these 49 firms actually reviewed any nFlow version, 4 or 5, in detail?
The simplest answer is if anyone wants to see if nFlow v5.0 is really as good as Johnston Carmichael and the other customer wins think it is then they should let me know and we will be very happy to show them in detail.

I have absolutely no idea why firms choose and pay for DD systems when a few bits of software, Speechmikes and a few hundred lines of php on a web server can be written to do exactly what you need, including auto distribution and completion notices, multiple queues etc etc. We wrote our own and it sits into Active Directory and our KPI system perfectly – no need for consultants putting shaky database sync tools in and no need for separate logins.
i think there must be be some lazy departments out there.

Is it fair to say that Bighand's silence in response to Rob Lancashire's challenge means he's right?

Because it's not worth anything to anyone else! What fits our needs exactly may be completely useless for anyone else – hence paying £30k for a system which does everything for everyone, then paying more for someone to configure it to do what you want it to..
My point is, the best people to know what YOU need such a system to do is YOU and YOU should expect your IT department to put the effort in to solving your problems rather then doing a tender process, creating a payment requisition then failing to take responsibility when it does not work/do what you need. I was not trying to be clever. I do know that there are companies out there with very small IT budgets but why would those comapnies pay the DD suppliers a fortune when employing a capable IT department would cost the same but be far more effective for the company..

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