nFlow today announced that an installation of its widely reported next generation DDS 2.0 digital dictation system has been successfully completed for 100 users at top 50 accountancy firm Johnston Carmichael.  nFlow DDS Version 5.0 has been deployed to users across three offices in Elgin, Inverurie and Huntly in just two weeks. A second phase will see the solution rolled out to an additional 90 users during the course of this month. In addition to rolling out nFlow DDS Version 5.0 Johnston Carmichael have also deployed nFlow Mobile for Blackberry to deliver remote dictation for users.
Commenting on the project Johnston Carmichael IT partner, Douglas Rintoul said “Prior to selecting nFlow's new Version 5.0 product we were already using a small installation of Winscribe over Citrix with our IFA team however there was interest in widening the use of DD so we decided to review the market. This led to a trial of both nFlow and Bighand in our Citrix environment as a comparison to Winscribe. Following this trial we decided to carry out a second trial of nFlow and Bighand with our executive team. Both suppliers were offering new versions so we started with a trial of Bighand however when we saw the nFlow Version 5.0 product we were completely blown away. We felt the excellent opportunities nFlow's complete .NET design offered us in reducing administration of the application and the simple yet intuitive functionality combined with the modern Outlook 2007 look and feel meant it offered the best solution for us.”
nFlow deployed the version 5.0 SQL databases and the .NET web services at Johnston Carmichael's Aberdeen office. Plus they installed audio file repositories on local servers at each remote site. To complete the first phase of the installation the .NET component and driver management service was automatically deployed to all desktops and laptops with the servers prepared for the second phase of the rollout to a further 90 users in six offices, including Edinburgh, Glasgow, Inverness and Perth. The result of this was a fast and low cost implementation that saw the solution deployed to 100 users in just two weeks.
Tony Moxham, nFlow's technical operations director commented, “I believe the administration and maintenance functions in nFlow deliver an unbeatably low support overhead. Johnston Carmichael have a number of offices spread across Scotland so when they saw that the centralised .NET component and driver management service gave them centralised control of application maintenance at either a global and granular level they were very impressed. It means they don't have the overhead of any 3rd party technologies such as SMS to achieve this. When you add to this the on demand service delivery of user configuration without needing additional technology like roaming profiles it all adds up to a very neat solution that suits mobility and hot desking across offices extremely well.
“nFlow DDS Version 5.0 provides a complete service orientated architecture (SOA) that delivers everything a user needs to the PC when they log in. This is particularly relevant to user experience as rather than use registry keys to configure the experience as older technologies do, nFlow delivers all settings via the service to whichever PC the user logs on. It also delivers the specific dictation and transcription hardware drivers a user needs but is clever enough to automatically switch a user to an alternative device if it is available delivering complete flexibility in terms of hardware used.”
Comment: The formal announcements are still being finalised however nFlow has given the Orange Rag the names of three law firms that have also ordered nFlow v 5.0 after going out to competitive tender, bringing the total number of user seats signed up for 5.0 to over 500 just two months after the system was formally released.