Customer Services Manager/Service Delivery Manager Global support function
Permanent £80k – £110k

We are looking for an experienced Customer Services Manager from a legal or professional services background to join a global law firm based in London. This position is responsible for the customer services within the UK, US, South Africa and Europe and will work closely with the Team leaders from Service Desk, Training and IT User Administration teams to ensure customer support is of the highest standard.

Main skills/experience required:
• Global experience
• Customer Service strategy and delivery
• Experience in improving global strategy
• ITIL qualification/experience
• Professional qualification in customer services
• Professional services background

Desirable/advantageous skills:
• Experience of implementing ‘follow the Sun’ Support Model
• Legal industry experience

The ideal candidate will have a proven customer services background and have the ability to promote continuous service improvement.
Salary is flexible between £80-110k Customer Services Manager/Service Delivery Manager
We are looking for an experienced Customer Services Manager from a legal or professional services background to join a global law firm based in London. This position is responsible for the customer services within the UK, US, South Africa and Europe and will work closely with the Team leaders from Service Desk, Training and IT User Administration teams to ensure customer support is of the highest standard.
Main skills/experience required:
• Global experience
• Customer Service strategy and delivery
• Experience in improving global strategy
• ITIL qualification/experience
• Professional qualification in customer services
• Professional services background
Desirable/advantageous skills:
• Experience of implementing ‘follow the Sun’ Support Model
• Legal industry experience
The ideal candidate will have a proven customer services background and have the ability to promote continuous service improvement.

Contact: richard.thomas@picturemore.co.uk