Thames Valley law firm Harris Cartier LLP is modernising its legal software with a switch to SOS Connect from Solicitors Own Software. SOS Connect will replace the legacy Axxia system in order to achieve standardised procedures, easier to use systems, improved management information and the extension of case management to more departments.

Commenting on the IT modernisation programme, the firm's chief executive David McIntosh said “The initial driver was the need to become more competitive in an increasingly competitive marketplace. Our old IT system was not as easy to use as we would like and no longer met our business requirements fully. We were looking for an integrated system that would enable us to instil standard, best practices and be so easy to use that we could ensure adoption and widespread use of the new system’s features by the whole firm.”

From a short list of software suppliers, which included the incumbent supplier LexisNexis Axxia, Harris Cartier selected SOS Connect for a number of reasons including the intuitive nature of the software. “We liked the way that emails are captured and automatically stored into each case, the automation of  time recording and the ability for partners to create management reports without redress to the IT department,” said McIntosh. “Having a more straightforward and user-friendly system means that we also plan to extend case management to new departments in addition to personal injury and conveyancing and use SOS Connect for customer relationship management. This is a fundamental change to the way we operate and one that we expect to greatly improve efficiency and our service to clients.”

SOS Connect is expected to go live for over 60 users in the Slough and London offices of Harris Cartier in the autumn.

Comment: this is the third Axxia win for SOS in pretty quick succession – the others being Lodders and Henmans.