Our Client is a leader in supplying technical services to Accountancy Firms and Law Firms throughout the UK. Due to continued growth the company is now looking to recruit a Helpdesk Analyst.

Skills Required:

Experience of working in a law firm as part of an IT Support Team (minimum of 2 years)
Essential working knowledge of: Ms Office 2003 & 2010; Windows XP and 7; Exchange 2003; Filesite; Digital Dictation; InterAction; Workshare; Laserforms; Citrix; Blackberry and mobile devices.
Ability to work on own initiative and as part of a team
High-level customer service and organisational skills
Professional manner with the ability to work under pressure, coping with periods of high pressure from users and the ability to prioritise effectively
Good understanding of SLA’s, KPI’s and general call management
Dedicated and flexible (able to work overtime at short notice)

Responsibilities:

The main responsibilities will be to provide first rate 1st and 2nd line Desktop and PC Software support to the managed services clients.

The analyst will demonstrate ownership of calls and become proactive in resolving all issues reported to the IT Support team within the agreed SLA’s and timescales and own such issues through to successful resolution, escalating where appropriate to the relevant 2nd / 3rd line support teams/management.

As well as the analytical mind set and technical experience required to work with technical contacts, you will need to have excellent communication and interpersonal skills for those less technically inclined.

Working Hours:

This role will involve shift work and night shifts and therefore only apply if you are able to do shift patterns and night shifts.

Salary & Location:

This position pays a salary up to £25,000 + Benefits and is based at offices in North West London.

To apply contact Mark Lennard at Lewis Paige on 0207 871 9909 or email mark@lewispaige.com