IT Analyst – IBB Solicitors
The primary purpose of the role is to lead the ongoing and planned improvements of the Firms business systems. This will include developing Case Management and Business Process Systems working with other members of the IT team along with representatives of specific business areas. Additionally, to create business information reports by extracting information from various sources and presenting in a clear format. Also, the job holder will provide assistance with resolving issues relating to the business systems.
1.Analyse business requirements for specific projects and translating requirements into business process diagrams ready for development.
2.Configure the DMS, PMS and BPS systems to operate as defined in business process diagrams.
3.Maintain the business systems databases by adding or changing information as required.
4.To challenge why and how business processes are currently undertaken and offer alternatives that will reduce cost and therefore time and improve quality and the overall client experience.
5.Lead with business systems change projects as changes are identified
6.Extract information from business systems for analysis by various parties within the firm.
7.Produce bespoke management reports with information stored in the business systems that is not otherwise available
8.Undertake projects, designed to resolve repetitive or disruptive issues that are ongoing
9.Lead with projects to replace or update the business systems and associated bespoke applications
10.Maintain documented information of systems design and configuration
11.Work closely with other Development Analysts to share knowledge, ideas and provide discussion.
12.Any other task that might normally be expected of an Development Analyst
Competencies and behaviour
•Good customer service skills
•Good communication skills
•A team player, able to work with all members of the IT team
•Strong project management skills
•To project a mature professional attitude
•A good understanding of legal terminology
•Accurate and diligent
•Case Management or Business Process systems experience (Ideally FloSuite otherwise Axxia, Solcase, Pilgrim or TFB)
•Document Management Systems (Ideally Filesite)
•Practice Management Systems (Ideally Axxia otherwise Aderant, Elite or Pilgrim)
•Business and systems analysis skills
•Microsoft SQL Database
•Microsoft Office document template creation and manipulation
•Creation of reports and business information
•Aminimum of 3 GCSE’s, Grade C or above
•3-5 years working with Business process and Case management
•Experience of business systems in a legal environment is essential
•Able to work from any IBB location
•Able to work out of hours when required.
Please submit all applications through IBB Solicitors website: https://www.allhires.com/ibb/