IT Service Desk Analyst, Ref: IT SDA/IT/BS/DEC15
Leigh Day is seeking to hire a dynamic, energetic IT Service Desk Analyst with relevant experience.
This is the ideal role for a motivated professional, looking to have a career within a high profile law firm with an unrivalled reputation for taking on many ground breaking cases, against powerful commercial organisations, national government authorities and bodies. Our work and cases we represent are regularly featured / covered on leading news channels. Over the years we have won numerous awards, accolades and have consistently ranked annually in the top tiers of both Chambers and Legal 500 client guides. To learn more about Leigh Day visit www.leighday.co.uk/About-us
The service desk is a close-knit team of 3. It plays a vital role in providing technical support of crucial systems and applications, to the Firm’s 355 (and growing!) staff members across all levels (junior assistants to Partners).
The successful candidate must have previous demonstrable experience of working in an IT service desk role and of using helpdesk software to log and report on calls. S/he will have proven experience of supporting end users over phone and email and familiarity with the following associated technologies or platforms:
• Windows 8.1, Active Directory, Thin client Technology – HP, Avaya IP Phones, Polycom conference phones,
• Windows Active Directory, troubleshooting & fault finding
• Microsoft Office 2010 and Exchange 2010
S/he must have demonstrable experience of working in a very busy, fast paced environment and providing support to users across all levels. It will ideally suit a dynamic, enterprising individual who genuinely enjoys solving IT issues for colleagues.
To download the job description, please visit our website.
Closing date: 17 January, 2016 (Sunday)
Interviews: The week commencing 18 January, 2016
Please have a look at our website www.leighday.co.uk/Careers/Professional-support to find out more about this opportunity and details of how to apply.
To apply, please return the following documents to firstname.lastname@example.org by 17 January, 2016 (Sunday),
• a covering letter stating why you are interested in this role, your current salary details and salary expectations, as well as your applicable notice period,
• a copy of your up-to-date CV,
• the completed application form and Equality and Diversity form (downloadable from our website).
Unfortunately failure to return all the above requested documents will result in your application not being considered.
Leigh Day is committed to equality and diversity and welcomes applications from all sections of the community. A copy of the Equality and Diversity Policy is available upon request.