IT Support Team Leader – Law Firm, Manchester
My client is a hugely successful law firm, with offices all over the U.K and a very high ranking within the top 100 UK Firms. They are currently looking for an IT Team Leader, to supervise and support a small team of IT Technicians and assist with the service delivery of desktop support across the North West.
We are looking for a candidate with previous experience of working within the legal sector, with knowledge of working within ITIL principles and ideally previous team leading or mentoring experience.
As the IT Team Leader, you shall ensure all operational procedures are in place, manage and develop the IT technicians, ensure service standards are implemented and met, provide desktop and remote support to the user base and provide management information and KPI reports to the management team.
From a technical perspective, we are looking for an individual with skills in the following areas:
• Previous experience providing support within a law firm
• Knowledge of ITIL
• Microsoft OS support
• MS Office support
• Understanding of IT security
• Desktop and hardware support
• Mobile device support
• Backup maintenance
This is a great opportunity to join one of the U.K’s leading law firms, offering further training and career development for the successful candidate. For further details and to apply, please send your CV to firstname.lastname@example.org