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It's acquisition time: Bighand buys UK rival nFlow

a leading voice productivity vendor in the professional services and public
sector community, has today announced that it has wholly acquired nFlow Software
Ltd, a leading innovator in the provision of digital dictation technology. This
BigHand international client base to 1250 organisations and 117,000 users


Ardron, BigHand CEO, commented: “For
some time the similarities in the approach of BigHand and nFlow have been
clear, and when we identified a chance to accelerate our global strategy through
acquisition we did not hesitate. NFlow quite rightly has a reputation for
client responsiveness and product innovation that has led to it becoming a
leading supplier in the UK legal & professional services digital dictation sector.

We knew both companies share a strong
commitment to customer delivery, but as I have come to know Rob Lancashire (nFlow's managing director) we have
discovered a joint vision of open, flexible, and highly accessible voice productivity
technology. We are all excited by the positive impact this will have on our
customers. In fact, we already have some key technology announcements due
within weeks that will benefit both nFlow and BigHand users regardless of what
product they may be using.


Lancashire will become Managing Director of a newly formed BigHand UK Legal
& Professional Services Division.
nFlow users are expected to immediately benefit from
some exciting product developments shortly to be announced by BigHand.


Rob Lancashire, now BigHand Managing Director UK Legal & Professional
Services, commented: “I believe this is a very positive move for the nFlow
client base, and personally I am excited to have the opportunity to make my
personal mark on BigHand, a company that has a significant reputation for
dynamic growth. The resources and
infrastructure made available by this deal are striking and will enable us to
deliver a range of benefits for nFlow users. Medium term we have a strategy to
ensure this deal benefits BigHand and nFlow customers by unlocking increased
feature sets and software capabilities for both products. Longer term we
foresee a
converged product offered by a single company
characterised by service quality and innovation. Importantly I want to assure nFlow
clients in regards to their investment in nFlow digital dictation software. I
can categorically state that it is our intention that nFlow software will be
supported indefinitely, and this was a critical provision in the deal.”


As part of the new structure BigHand has also
created a new UK Healthcare Division, and following his success as BigHand’s UK
Sales Director James Kippenberger has been promoted to Managing Director UK
Healthcare. Jonathan Carter has decided to leave the group following these
structural changes and a refocusing of corporate strategy. However he will remain
involved in a consultancy capacity in the coming months and we wish him well in
his future


The deal value has not been disclosed however the
majority of the consideration payable has been satisfied from existing cash
resources rather than new borrowings. F
urther acquisitions have not been discounted as
BigHand drives to become a significant global player in the voice software
market. BigHand is backed by LDC, the private equity division of the Lloyds TSB

3 replies on “It's acquisition time: Bighand buys UK rival nFlow”

shame all the good staff will go from nFlow. It was a pleasure working with some good people and now they are all told the news that only 6 will be kept on.

Congratulations to the team at nFlow, Rob and the team have done a sterling job in creating technology and a customer support team that would be attractive to any aquisitor.
I am sure the BigHand customer base will benefit from this ethos and Rob's management.

Crikey. Not sure what sort of welcome Rob Lancashire will get at BigHand. Don't they all hate him there??

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