Latest Asia-Pacific news
Time for another round-up of Asia-Pacific news…
• Long Distance, Low Carbon selling
The Singapore-based Kelvin Chia Partnership (KCP) has selected a Liberate debt recovery and case management systems from Linetime Limited, a vendor more traditionally associated with the UK domestic market. KCP are Microsoft users and, as Linetime’s products are all designed to operate in this familiar ‘international’ environment, implementation was straightforward. In addition, Singapore law is based upon the English system meaning so the solution supplied will need only minimal changes to meet local conditions. These will be carried out by KCP staff after training.
An interesting aspect of this deal is that all activities, pre and post-sale, are being handled remotely, using the internet. Linetime sales manager Keith Hutton said: “We have been supporting UK and overseas customers remotely for a number of years and are making increasing use of the internet for product demonstrations. This method is cost-effective and convenient for ourselves, our prospects and our customers. To be topical it also has a very friendly carbon footprint, especially in our overseas dealings. With the co-operation of KCP we were able to extend our remote working capability to include product installation, user training and system administrator training. Having taken telephone references from within our UK user base KCP were happy to proceed without meeting anyone from Linetime face-to-face, a great testament to the reputation of our product and the level of post-sales customer service we offer.” www.linetime.co.uk
• Save the date
The second annual Janders Dean Law Firm KM Conference will be held in Sydney on Thursday 28th May. Please mark your diaries and click here for pre-registration reservation requests. Matthew Parsons (former CKO Linklaters LLP & author of Effective Knowledge Management for Law Firms) has been confirmed as this year’s keynote speaker/facilitator. For more details visit www.jandersdean.com