Two deals to report this morning: Walker Morris is going with Rekoop for time recording and Dentons are consolidating globally with LexisNexis InterAction for CRM.
• Time capture specialist Rekoop is continuing its run of sales success with the news that it has been selected by Walker Morris, its fifth top tier win secured in recent weeks. The Leeds-based firm undertook an extensive evaluation process before choosing Rekoop, and will now commence a roll-out to over 250 fee earners, integrating with its PMS. The project will see the deployment of Rekoop Desktop, the primary time recording interface; Rekoop Digital Footprint, which monitors activity in the background and helps construct timesheets automatically; and Rekoop for mobile, enabling the seamless recording of time on the move.
Ian Gilbert, Managing Partner, explains: “We carefully considered the leading suppliers in the time capture sector. We wanted to make sure we were giving our fee earners the best possible tools available. We knew what complete, accurate timesheets could give us – reduced leakage and a much better quality of real-time data to support decision-making, for starters – but we also knew that securing accurate time recording performance basically came down to the user experience.”
• Global law firm Dentons, has signed a multi-year deal for Lexis InterAction, which will serve as the single, central resource for client relationship management (CRM), integrating with the firm’s business systems, including new business intake, practice management, document management, external database providers and Microsoft SharePoint, whilst still preserving the separation and confidentiality of certain information, which is an integral requirement of the firm’s business structure.
“As a global organisation, Dentons requires a sophisticated CRM tool,” said Marcel Henri, Chief Information Officer, Europe, Dentons. “InterAction will enable us to organise and manage client relationships to provide a competitive edge in an increasingly complex and interconnected marketplace. Integrating news feeds and social media channels will enhance our understanding of our clients and the industries in which they operate.”
Dentons currently has a number of instances of InterAction deployed in the organisation as a result of the combination of international law firm Salans LLP, Canadian law firm Fraser Milner Casgrain LLP and international law firm SNR Denton. Whilst observing relevant professional restrictions on data sharing, the firm is working towards consolidating data within and across these deployments based on clear, standard processes for qualifying and classifying contacts based on clients, type of work, industry, experience, referrals and more.