International law firm Addleshaw Goddard has agreed a multi-million pound, multi-year managed service agreement with ANS Group to implement a new and fully managed infrastructure to support the firm’s operations in the UK, Dubai, Hong Kong, Oman, Qatar and Singapore. As part of a competitive tender process, the firm challenged ANS Group to deliver a solution to improve and replace its current IT infrastructure with a new resilient platform which maintains high levels of security and supports the firm’s growth agenda.

A key requirement for the firm was to identify a supplier with whom it could enter into a strategic partnership and which had a strong track record in the design, delivery and management of a flexible and future-proofed infrastructure that would fulfil key objectives of security and compliance, and relieve internal IT teams of routine tasks, releasing them to focus on driving business value from IT.

ANS will replace Addleshaw Goddard’s current IT environment with a centralised infrastructure that provides a range of high availability SLA’s delivering up to 100% uptime, robust disaster recovery and overall cost savings. The managed infrastructure service comprises technologies from Cisco, NetApp and VMware to offer the best in compute, storage and virtualisation. The solution combines the flexibility and reliability required to support the firm’s current and longer term ambitions.

The service will be fully managed by ANS over the length of the contract, with Addleshaw Goddard benefitting from comprehensive support and management for not only the infrastructure, but also for operating systems and key infrastructure application services such as Exchange, SQL, SharePoint, Lync and Citrix. The managed infrastructure will fulfil Addleshaw Goddard’s requirement to have its services hosted on a private, dedicated and secure cloud platform that ensures physical segregation of the firm’s data from any clients’.

Paul Shannon, Managed Services Director at ANS Group, said, “We are constantly striving to be at the forefront of the security and governance standards our customers are demanding. Data segregation is just one way that we’ll help Addleshaw Goddard ensure data security.”

Director of Business Services Delivery at Addleshaw Goddard, Simon Metcalfe, said, “In a highly regulated and service-based sector, compliance is key – we can’t grow as a business without a foundation of security. With ANS’ focus on managing customers in line with the most stringent compliance levels, we’re comfortable knowing that our most valuable asset, client data, is in the safest hands in the industry, and that we can continue to fulfil all regulatory requirements as we grow.”

With client data security guaranteed and the infrastructure capably supporting operations, the burden of basic management and maintenance is removed from the firm. John Whitlow, Head of IT at Addleshaw Goddard, said, “A key requirement for us was that regular cycles of platform patching, hardware replacement and day-to-day management were to be abstracted from our internal IT team wherever and whenever possible.” By ensuring that IT staff are focused on developing innovative IT strategies that drive the business and not on routine IT tasks, Addleshaw Goddard can move from a ‘manage and maintain’ mind-set to a ‘change and improve’ approach that will help them drive their competitive advantage in the sector.

Paul Sweeney, Managing Director of ANS Group, said, “We’re seeing an increase in law firms looking to managed infrastructures as it solves the challenge of adapting to growth with robust security and without draining internal resources. The professional services sector is already a very strong one for us and winning this project demonstrates our understanding of the challenges in this area.”

COMMENT: Outsourcing, FM and managed services, in all their many permutations, have had more ups and downs than a fiddler’s elbow. First of all, nobody wanted to know. Then it was only going to be for peripheral activities, such a print/reprographics and catering. Then it was going for everything, during the golden age of Integreon. Next, during the spring of 2013, it all went pear-shaped with Osborne Clarke, CMS Cameron McKenna and TLT all either ending or cutting back on their outsourcing/facilities management deals with Integreon. And, now, it is back in fashion again. Interesting also to see that Addleshaw’s have a Director of Business Services Delivery.


• Frayman Group, a leading provider of business process management, business intake, risk and compliance software for law firms, today announced that London-based global law firm Clyde & Co has selected Frayman Group’s Compliguard solution. The firm will be deploying the platform’s Business Intake Workflow and Conflicts Management modules to improve its global business intake and compliance operations.

According to Chris White, Global IT Director at Clyde & Co, “Following a period of rapid growth and merger, we recognised that there were opportunities to review and harmonise our global business intake and compliance processes and so we wanted to work with a vendor that could add value to that process improvement through their deep expertise in this area whilst also providing us with flexible, proven and market-leading software. Frayman Group met all of the criteria and we are looking forward working with their excellent team of specialists.”