Service Desk Team Leader
Location: London
Salary: £45,000

Our client is a Global Law firm with a vast IT infrastructure. They are now looking to hire a Service Desk Team Leader to manage the London Service Desk.

Responsibilities:

Manage the Service Desk team to ensure effective support to all users.
Ensure that the service desk is operational 24/7.
Monitor and Support the Service Desk Technicians to help maintain quality support.
Act as escalation point for issues that cannot be resolved by the Service Desk Technicians.
Complete performance monitoring and make sure all targets and standards are achieved.
Manage the administration and development of core Service Desk tools.
Maintain effective communication with the user base to make sure all issues are resolved.

Experience, Skills and Background:

Experience in a technical client-facing role. Ideally in a professional services environment.
Experience of using call logging systems.
Excellent knowledge of PC hardware set-up and configuration particularly printers and wireless devices.
Proven experience managing staff.
Experience working with Legal Applications and Document Management systems such as: Aderant, Visualfiles, Carpe Diem, Solcase, Flosuite, Filesite, Workshare.
Knowledge of ITIL best practice and ISO standards would be desirable.
Excellent written and verbal communication.
Able to work closely on technical matters with non-technical staff.

The position is based in Central London and will pay up to £45,000 depending on experience.

To apply, contact Mark Lennard on 0207 871 9909 or email you CV to mark@lewispaige.com