Level 2 Support Analyst – Bond Dickinson (Southampton)
First-class IT systems are absolutely key to the success of any business in today’s commercial world and the legal sector is no exception. Bond Dickinson LLP prides itself on being at the forefront of technological advancements within the legal profession, something we’ve become so well known for. To remain competitive in our markets, and to continue supporting our growth strategies, our team of dedicated IT professionals have a key role to play, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees, and clients. We’re now looking for a Level 2 Support Analyst to join the team in our Southampton office and to work as part of our wider national IT team.
This is a great opportunity for an experienced IT professional to further develop their career by becoming the main technical point of contact for the Southampton office providing a high calibre and hands on system and application support, including PCs, laptops, multi-functional printing devices, a/v equipment and mobile phones. On a day to day basis we’ll be looking to you to:
Act as an escalation point for the Service Desk for more in depth incidents logged via the Service Desk.
Handle support calls that require a physical presence and resolve these incidents or escalate as required.
Assist the wider team in remote incident resolution across our offices using appropriate mediums.
Ensure all new joiners or transfers within the firm have all necessary IT equipment setup and configured prior to their arrival – including PC/Laptop, telephony, digital dictation equipment and any other related front end hardware item.
Co-ordinate all IT pool equipment for your local site, including Laptops, Projectors, Windows Mobile, etc, notifying any missing or faulty equipment to Team Leader and or Manager at the earliest opportunity.
Be a technical lead (Champion) for day to day support of a core application and or service within the Bond Dickinson standard operating environment so that the level 2 team are able to escalate and troubleshoot issues with guidance. Work closely with the relevant Level 3 analyst so that knowledge is proactively kept up to date.
Assist Level 2 Support Team Leader in resolving problems and implementing approved Change requests logged via the Service Desk Support Software application.
Assist when required as part of the wider IT team in deploying desktop software releases following standard processes to meet agreed quality criteria so that the software operates soundly in our live environment.
This list is by no means exhaustive and, as well as the day to day role, there are plenty of opportunities for you to get involved with some exciting business critical projects.
It stands to reason that you’ll have a strong technical background which includes a working knowledge of Windows 7 and Microsoft Office 2010. It is also essential that you have experience of using, configuring and deploying applications and desktops using Microsoft SMS or Systems Centre Configuration Manager. It would be a distinct advantage if you have experience of involvement in the deploying large scale projects. What is also crucial for success in this role is a real can-do attitude towards problem solving, a strong emphasis on team-work, an ability to communicate effectively at all levels, both verbally and in writing.
You’ll benefit from knowledge sharing within the team and will naturally embrace new technologies, ideas and our business requirements. We need someone who is flexible, with a forward thinking approach, the ability to work to tight deadlines and the drive and desire to make a clear difference within our firm.
Sounds like a great opportunity doesn’t it? We’d love to tell you just how great, so get in touch to hear more.
To apply, please click here: http://www.professionalsinlaw.com/job/8304/level-2-support-analyst/