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LITIG say PMS vendors must try harder

The Legal Technology Innovators Group (LITIG, whose membership now includes almost half of the top 50 law firms in the UK) has just published a report on the state of practice management systems suppliers in the UK. Based on a survey of 29 user organisations and looking at 12 different systems from nine suppliers, the report found that most PMS products currently only deliver around 80% of the services and functionality required by law firms today.

The report suggests that ‘for existing legal industry suppliers to meet the challenge this presents, they need to spend more time with existing and potential client firms, understanding the current challenges facing the industry and the way law firms are trying to adapt their businesses to deal with this. It is no longer acceptable for suppliers to ignore the need for a system to deal with commoditised or volume business transactions, or the need to provide adequate information to manage the whole practice regardless of whether all areas time record.’

• The survey also found the minimum time organisations had been running their current PMS was 8 years and the average time was nearer 13 years.

• Copies of the full LITIG report can be downloaded from here. LITIG add that they welcome all comments on the report’s findings and would like to enter into a dialogue with vendors.