After running the (IRIS) AIM Evolution system for over 12 years, Stephens Scown LLP (one of the leading law firms in Devon and Cornwall, with over 30 partners and 230 staff based in offices in Exeter, St Austell and Truro) has selected Pilgrim Lawsoft to replace its legacy practice management system.

The firm says that facing an uncertain future with their existing supplier, they decided to conduct a full and formal review of the market and selection of a new PMS. Stephens Scown had a number of significant drivers within the selection process:
• Front office staff required improved access to financial information and key performance indicators, a comprehensive email and document management tool and improved billing and time recording facilities.
• The finance team required significant improvements in reporting together with overall improvements in best practice across all functions.
• The IT team expressed a preference for a Microsoft SQL based solution so that all databases in the firm operate on one common technology platform.
• The marketing and business development team was looking for a strategic marketing toolkit to support the future development of the practice

Stephens Scown ICT manager Dean Mostert commented “As a practice, we embarked on a very thorough selection process to rank the suppliers under consideration and Pilgrim came out head and shoulders above the rest. The marketing module in particular was well ahead of other systems and LawSoft’s intuitive interface was seen as crucial for our user acceptance. Aside from this our interaction with Pilgrim staff left us feeling confident that we would be able to form a trusted working relationship with them which was evidenced in the advice we took from their existing users.”