Manager of Customer Success, London £ competitive

Our client is a leading international supplier of software to the legal sector, The company has an outstanding reputation and is going through a period of sustained expansion. This is a new opportunity for an experienced Account Manager to join its highly professional team.

The postholder will be responsible for establishing and maintaining the customer
relationships to maximise chances of retention of the products at the account. Priority will be given to forming relationships with business and IT owners at customers in a designated territory where there are challenges achieving success with solutions. Knowledge of customers should extend to understanding of their business objectives related to any subscription and the extent to which customer is meeting those objectives.

It is expected that this is accomplished most efficiently with regular engagement with customers – both on-site and remote meetings and the postholder should target regular travel to at risk customers and also to key customers determined by firm size and contract value.

The ideal candidate will have the following experience:
Skills and Knowledge
Four years plus of experience in account management or equivalent roles – ideally in both sales and general customer relationship capacities and ideally in the legal sector.
Experience working in a SaaS/subscription-based software business managing renewals
Proven success at managing virtual, cross-organisational teams to address customer issues
Proven ability to work with customers at stakeholder level
Data-driven and analytical in approach
Ability to learn, understand and articulate the business use cases for the company solutions
Enjoyment building relationships and working with law firm customers

Please contact nlawrence@cogencesearch.com for a full job spec or call on 0207 264 4908