The May issue of the UK & EMEA edition of Legal Technology Insider is out now. Top stories include Workshare pressing the reset button to start an new era with their customers…

According to Workshare’s new CEO Alan Fraser, when he joined the company in late 2008 “it was immediately clear that not all customer needs were being met and there were significant customer concerns about the company and its products” This month, after extensive meetings with customers, reseller partners and industry organisations such as ILTA, Workshare has – in the words of European V-P Frank Boening – pressed the ‘reset button’ to begin, what it hopes, will be a new era for the company.

In terms of the issues the company seeks to address, these include improvements in the quality of support services and improvements in product quality. For example, release 5.2 SR2 (due out in the next couple of weeks) has been extensively beta and post beta tested to the point where it will be the first release in the company’s history with zero PIs. There are also changes to Workshare’s product pricing and licensing policies – full details are to be announced in July but will include no increase in support costs this year. The company is also reaffirming its commitment to the legal market by streamlining its partner channel from several hundred to just 11 strategic partners around the world. The idea here is these new super partners will be able to provide far more in depth implementation and support services than under the old regime. As for Europe, there are now just three partners: Intraforce covering Germany and Italy, Morningstar covering Benelux and Scandinavia, and Tikit covering the UK, Ireland, Spain and France.