NetDocuments has published details of its recent service outage which shut down its cloud-based DMS services for about 40 minutes earlier this month. The FAQs also discuss some other recent outages, including one apparently caused by a third-party engineer swapping out a motherboard without warning anyone in advance!
December 10, 2014 – 11:12 AM Eastern – Normal operations – see note
3 replies on “NetDocuments ‘fess up to cloud DMS titsup”
“Titsup” is obviously a technical term, short for Total Inability To Support Usual Service – and here’s a link to a Microsoft post about its Azure titsup last month http://azure.microsoft.com/blog/2014/12/17/final-root-cause-analysis-and-improvement-areas-nov-18-azure-storage-service-interruption/
Better make that “Total Inability To Support Usual Performance” ..Ed
If you don’t have a support login for their page, you won’t be able to see the note. Thanks to the magic of Google, though, you can see it all here: http://webcache.googleusercontent.com/search?q=cache:i1Fj8DigRTQJ:https://support.netdocuments.com/entries/60645560-December-10-2014-11-12-AM-Eastern-Normal-operations-see-note+&cd=2&hl=en&ct=clnk&gl=uk