Network and Security Operations Centre Manager/ NSOC Manager/SOC/NOC – London – up to £65k including bonus

This is an exciting opportunity for a Network and Security Operations Centre Manager to excel within one of the UK’s leading network and security integrators. With an enviable pipeline of prestigious enterprise-level clients, including some of the UK’s top brands, this organisation prides itself on being a dynamic and forward-thinking business.

The Network and Security Operations Centre Manager provides leadership and management for the Service Delivery Team (NOC Operators, L1 & L2 Engineers, L3 Duty Engineers) and reports to the Head of Operations. The role is an intensely operational one, requiring the incumbent to be conversant with the technologies they support and tools used in a modern NOC and SOC. The NSOC Manager also provides input into the evolution of the Service Delivery model, driving the adoption of the ISO20000-1 Service Management standard through the NSOC.

Brief overview of responsibilities:
• Ensure that all Service activities and associated actions are undertaken within defined SLAs
• Maintain and run regular and ad-hoc reporting for performance, utilisation, ticket status and KPIs as needed
• Assign responsibilities and ensure that all duties are completed in a timely and professional manner
• Day to day support of direct reports, 1:1 meetings, performance reviews
• Drive technical and professional development in NSOC
• Manage the NSOC rota of L1 and L2 resources
• Maintain understanding of the company and customer policies and procedures relevant to the Service Delivery activities they undertake.
• Understand deliverables to internal and external customers

Essentials/Attributes:
1. Proven capability of leading and managing NOC and/or SOC environments with >10 report
2. University level education in Computing, Networking, Info Security or equivalent in related disciplines
3. Highly articulate with excellent communication skills, both written and spoken English
4. Experience working with Incident, Problem, Change and Service Request ticketing systems
5. Have or working towards ITIL foundation certification

• Process driven, operationally focused
• Professional and positive, with outstanding customer-facing practices
• Analytical and diligent, with great attention to detail
• Resilient: ability to cope successfully under pressure and with shifting priorities
• Effective collaborator and communicator at all levels
• Self-motivated and self-sufficient – enthusiastic team player, able to work on own initiative
• Assertive, adaptable, collaborative and creative
• “Can-do” attitude, willing to go the extra mile
• Awareness: in touch with the day-to-day challenges of the Team
• Consistently follows-up and follows-through on delegated tasks and actions

Contact kevin.karam@picturemore.co.uk