Time for a round-up of the latest new product news…

• DocsCorp has announced the release of contentCrawler 2.1 – the newest version of its integrated analysis, processing and reporting software that ensures content is 100% searchable. The contentCrawler 2.1 release includes several usability and performance enhancements and improvements.

Multi-OCR processing – contentCrawler takes advantage of faster processing using multi-threading to optimise support for 4, 8, 16 and 32 CPU cores. For example, with 4 CPU core processing, contentCrawler will be able to OCR 1 page per second, or 85,000 pages per day. This represents a significant improvement over other OCR solutions and remains unique in its ability to OCR documents already stored in a DMS. 16 CPU core processing will be capable of OCR’ing 4 pages per second, or up to 350,000 pages per day!
Apply Advanced Search filters – New Advanced Search filters provide users with greater control over document types to be processed. Users can exclude certain document types from the search to decrease processing time, including those saved as email message attachments.
Easy administration and reporting
Set up Service email notifications – Users can establish various email notifications to report on the progress of the crawl and request that the Service Statistics and Error reporting be emailed to them.
Monitor progress status – Users can instantly see the progress status of individual documents being processed at the OCR stage. This information is displayed to the user as a percentage.
Document information display – Provides document information such as total page number and size of documents being processed, including an overall total size of documents requiring OCR.
Configurable Multilingual OCR – Users can easily configure multilingual OCR’ing across all services. contentCrawler supports over 180 languages.
Export Report – Users can export processing reports as CSV files for analysis and review.
Configurable minimum disk space limit – Users can specify minimum free space threshold for document cache directory.
20% of documents in content repositories are invisible to search

contentCrawler was developed to address the very real and serious issue of non-searchable content in enterprise content management systems. More than 20% of documents in a content repository are “invisible” to search technology. These documents are often profiled as a result of ingestion of legacy or litigation documents, saving emails with attachments, mobile technology and employee workarounds that bypass the OCR’ing process. Failure to produce documents on demand impacts the bottom line, workplace efficiency, regulatory compliance, and productivity, and exposes an organisation to unnecessary risks. contentCrawler integrates with HP Autonomy WorkSite, HP Records Manager (formerly HP TRIM), OpenText eDOCS DM, ProLaw, MS SharePoint as well as MS Windows file systems. Integration with OpenText Content Server and Worldox will be available soon.

Download the contentCrawler 2.1 trial to see how much non-searchable content is in your content repositories. Email info@docscorp.com for more information.

• Phoenix Business Solutions has announced Enhanced EFS and DLP Features. Phoenix is further improving the solution by offering enhanced EFS monitoring and incorporating Data Leakage Prevention (DLP) components from our WorkSite Guardian SIEM solution. We will be hosting a series of webinars to demonstrate the enhanced EFS and DLP capabilities of Monitor Connect that will be available in our newest version. This is part one of a series of webinars that we plan on hosting over the coming months. For more information about these webinars please contact events@phoenixbs.com

• LexisNexis Enterprise Solutions has released Lexis InterAction 6.2 – the latest version of its customer relationship management (CRM) tool. Among the newest features is the ability to seamlessly link contact records with multiple entries in different languages together. This enables global firms serving clients in multiple countries and speaking a variety of different languages to ensure clients are receiving the service, collaboration and communication in their native language.

Data quality challenges in international professional services firms occur when the primary language established for the firm, and by extension, the CRM system, is different than the local language of users. This means the CRM user is forced to document contact information, to include interactions with that contact, in a language other than the native language of both the user and contact. That approach often results in duplicate CRM records for a single contact in multiple languages, which are difficult to maintain, search and manage. The new multi-language support in InterAction 6.2 provides a unified contact record containing the profile, activities and relationship links – along with the ability to search and manage that contact in a user’s native language.

InterAction currently supports 21 different languages. For more information on InterAction 6.2 please visit us at www.lexisnexis.com/intelligence/new-interaction/