New Vendor Case Study: Proclaim Practice Management Software solution delivers above and beyond expectations at Chadwick Lawrence
“Essentially, our primary goal was to have a system that could expand with us, as well as provide the necessary tools to maintain our stellar reputation. Eclipse and its Proclaim solution has delivered above and beyond, providing us with unrivalled intelligence, detailed reporting and most importantly, a consistent solution with room to grow.”
Dan Bell, Head of IT at Chadwick Lawrence
Chadwick Lawrence operates from 7 offices across the West Yorkshire region and is now listed as one of the twenty largest firms in Yorkshire and Humberside. Offering a range of legal services, from Conveyancing and Family law through to Employment law and Personal Injury, the firm is proud to offer an exceptionally high level of service, combined with first-rate legal advice.
Chadwick Lawrence was using an extremely prescriptive software solution that simply didn’t offer the facilities the firm required to develop the system without involving substantial costs. Based on this, an upgrade was imperative and the search began for an extremely configurable, yet robust software solution.
The Proclaim Practice Management Software solution was implemented in a phased departmental roll-out, initially within the Personal Injury department, quickly followed by the Conveyancing department.
Additionally, in order to effectively manage the large volume of referral enquiries received, Chadwick Lawrence opted for Eclipse’s Lead Management toolset, enabling staff to record, store and verify all pre-client work until accepted or rejected.
Since implementation, Chadwick Lawrence has been able to demonstrate the configurability of Proclaim to some of its less standardised teams, resulting in ambitious plans to roll the software out to other areas of the business over the coming months.
To drive business performance, the integrated KPI toolset has proven vital to senior staff, who now have clear visibility of performance – whether that’s staff or company – at the click of a button. Taking this further, statistics can be drilled down into, from specific fee earner KPIs, to team KPIs, or for all staff across the practice, proving essential for efficiently planning and managing workloads.
Case Study highlights:
- Staged roll-out of the Proclaim Practice Management Software solution
- Effective management of new enquiries
- Driving business performance with KPI toolset
- Detailed cross-departmental reporting