Here’s an invitation to a Super-User Strategy Case Study & Discussion webinar with Jan Holmes, IT Training Manager, Clyde & Co that has been organised by Capensys.
Several law firms have put in place a “super-user” strategy where they identify suitable support staff to act as local support to other users. These strategies have proved remarkably effective from several points of view: lawyers have easy access to approachable support, super-users get more job satisfaction and the firm keeps skills in house, saving on external consultants. These local “super-users” understand what it’s like to be in the trenches and know the problems which arise and can therefore provide support to lawyers and other staff really effectively – and quickly.
Super-users understand what other users are trying to do. They understand the workflows and provide support in right context. They talk the “language”. In the case of international offices, they literally communicate in the local language – so there are no language difficulties.
Lawyers say they find super-users helpful and approachable. The super-users themselves gain extra recognition and job satisfaction. The core training team who put the strategy in place find their roles elevated to Project Managers and mentors and can exert a wider influence in the firm.
This webinar examines a successful case study and covers the original vision, the HR ramifications, the practical issues, the unexpected side-effects and statistical results. This informal webinar invites discussion, and also covers how to put a strategy in place and outlines approaches and tools to assist.
Date: Friday, April 5, 2013
Time: 1:00 PM – 2:00 PM EST
Register here: https://www4.gotomeeting.com/register/685462783