Off the back of wins that included Reed Smith and Edwin Coe, OnePlace in 2017 saw a 200% year-on-year increase in the number of seats at current and new clients worldwide, supported by a team that doubled in size thanks to a number of hires from LexisNexis.
New clients of its Salesforce-based client lifecycle management system include three law firms in the AmLaw Top 50 – of which Reed Smith is one – with the other two as yet undisclosed.
UK client wins included Nottingham-headquartered IP practice Potter Clarkson and City law firm Fox Williams. As we reported in September 2017, last year also saw UK top 40 firm Bond Dickinson successfully complete its roll out of the CLM to over 700 users across seven offices.
Founded by former LexisNexis consulting director Tim Smith (pictured), OnePlace has been assembling a former LexisNexis Interaction CRM team. In November it hired David Harris as client solutions director, having last year hired former Lexis Enterprise Solutions international sales director Guy Philips, coinciding with its formal launch in the UK. Philips was a member of the Lexis senior leadership team, responsible for solutions including Interaction.
In terms of product development, in response to increasingly stringent regulations around data privacy worldwide, OnePlace last year introduced a tool set that allows firms to manage email privacy compliance across multiple jurisdictions with a combination of intelligent rules, data capture and automated processes. An expanded integration with MS Word through the OnePlace Panel enhances productivity when creating client-facing documents like proposals or client engagement letters. OnePlace also added new and enhanced existing integrations with ERM applications, market intelligence providers and practice management systems for a seamless data and process flow across solutions.
“2017 has been a very successful year for us and I’m incredibly proud of what our team has achieved in the past 12 months,” said Smith. “The continuous interest we see in our solution is driven by the desire in firms to deliver on their strategic growth objectives in a very competitive market. Insight-led business development, pipeline management and client-centric initiatives are crucial to achieving this.”