Microsoft CX365 vendor Peppermint Technology has reported a record sales performance in 2020. Despite the challenge of Covid-19 it reports 10 significant new engagements with UK Top 200 law firms and corporate legal teams – including Birketts, DWF and Foot Anstey.
Peppermint provides cloud-based case and matter management, client engagement (CRM), document management and financial management solutions to top law firms and other legal services organisations.
The past year to 18 months has seen the size of Peppermint’s typical client grow, and Tony Cox, chief sales officer at Peppermint, says: “Peppermint wrapped up 2020 on a high note, with six significant new multi-year contracts, two proof of concept engagements and two pilot projects. All but one are with a top 100 law firm or large in-house legal team. This is a very positive outcome and materially increases the number of new users on the Peppermint CX365 platform.”
What is also cool and worth a shout out, is that when the pandemic first hit, Peppermint took a vote on whether to make redundancies or paycut. Staff voted unanimously for paycuts, and Peppermint has now repaid the shortfall in full.
We spoke to Cox in this short video, in which he talks about some of the drivers behind the growth.