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Peppermint Technology hits 80 staff

It may come as a surprise to some that practice management system provider Peppermint Technology has hit an 80-staff milestone as it (in a rather mathematically pleasing way) also reaches its 40th client.

Of those 40 clients, 25 are live and two thirds are on the cloud.

It may come as a surprise to some that practice management system provider Peppermint Technology has hit an 80-staff milestone as it (in a rather mathematically pleasing way) also reaches its 40th client.

Of those 40 clients, 25 are live and two thirds are on the cloud.

Peppermint, which announced in 2011 that it was developing a legal services platform with Microsoft Dynamics, is working hard to push the benefits of having a non-bespoke legal platform, including promoting and building a community around its App Shop, which so far includes solutions from BigHand, Oyez Professional Services, and Zylpha.

Founder and CEO Arlene Adams said: “We are leveraging the over $2b investment Microsoft has made in its Dynamics platform. We combine that core technology with our own sector expertise to offer law firms a truly differentiated legal practice platform. When Microsoft updates its platform, we do the same. This allows us to bring on new features, such as mobile, collaboration and social engagement, a lot faster than other providers. Suppliers of bespoke legal practice management systems simply can’t invest that sort of money.

“It is the beauty of the cloud”, says Adams. “We have all our Cloud customers on a modern cloud infrastructure, in UK data centres. The Peppermint Cloud platform is a fully managed service and we can introduce software in a much less costly, time consuming and less disruptive way than the old client server model.”

This article first appeared in the July/August newsletter

5 replies on “Peppermint Technology hits 80 staff”

The software has huge potential but we have struggled forever to make it work. With 2 staff per client, (3+ staff per live client) I would love to see them invest time in making it work rather than selling more. I take more time to do the things I used to do with my ‘antique’ system. The “beauty of the cloud” it may be, but I would love “the beauty of it working”.

Hi Jess – We strive to work directly with our customers to ensure all get real value and can keep making the most of the “huge potential” of Peppermint, just as you say. To that end, we’ve recently created a new team – Customer Success, and appointed a new director to lead that, Neil Henderson. We also have both a User Group meeting later this month and our User Conference in November.
We don’t seem to have your details in our customer list but if you’re a new contact at your firm, please get in touch with me directly so we can start a conversation and get you registered for these events. They’re focused on product / education and are limited to customers only. Thanks.

“When Microsoft updates its platform, we do the same.” Maybe she should add “5 years later” given the version of Dynamics used by Peppermint.

Hello Mark, We are just in the final stages of the next major product release which completes the upgrade to the MS Dynamics 2016 base, and this new product version – renamed Peppermint CX – will be available to all customers by November.

We agree it’s taken longer than we wanted to complete this major platform upgrade. Earlier this year we focused on moving all customers to our second-generation Peppermint Cloud, as well as completing some other essential foundation work in the tech stack. We also brought in a new executive leadership team – Mike Walker as CTO and Kaye Sycamore as CMO/CSO – and each has a key role in terms of strategy and direction. All this now puts us in a great place.

The roadmap for the Peppermint product is strong. We’re set to work two product release cycles each year now – this will enable us to flow through the advances of Microsoft’s ongoing R&D in the platform to our customers more regularly, and in a way which is easier for them to consume. But it’s not just about the platform – we will continue to lead with the Peppermint legal-specific functionality. Just last week another prospect told us that Peppermint is “streets ahead of competitors”. We have set a course to extend that lead, and there’s some very exciting stuff planned for 2017. Watch this space.

I guess this shows the plusses and minusses of nailing your colors to the Redmond giant. Yes, you get the benefit of MS $s. But when they say “jump” you can only ask “how high?”. Whats gonna happen when they jettison Dynamics, or insist on on-line only? Is Peppermint ready and able to make that move? Sometimes it can be good to be in charge of your own destiny, especially with mission critical applications. There is no right or wrong, just choices. Specialization can be good sometimes (evolutionists would argue specialization is essential to survival).

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