The Product Manager’s responsibility is for the product planning and execution throughout the product lifecycle, including: gathering and prioritising product and customer requirements, defining the product vision, and working closely with development, sales, customer services & support, product marketing and customers to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.

The Product Manager will consult and gather the information and data that justify and qualify the business return for making product investments in the assigned products for which he/she is accountable. Most often this is justified on ROI but also has to take into consideration strategic implications and customer satisfaction. The Product Manager owns the delivery of any product business case for his/her product(s).

The Product Manager will implement the product lifecycle for the assigned products alongside the IRIS SDLC processes which means working closely with development management. For each product release this typically involves the following and in chronological order:
• Maintaining a list of possible enhancement work, prioritising and organising it into a product roadmap of releases
• Definition and prioritisation of the functional and technical requirements of a release, creating a “Statement of Intent” in order that development can produce high level estimates
• Meeting with the development team to discuss and prioritise resources for the release in order that we can understand the release criteria (Timescales, functionality or resource)
• Involvement in the investment case presentation and sign-off of the release by the business
• Communicating the high-level requirements to the agile development team, typically using User Stories and Acceptance Criteria
• Assisting Product Owners in working up the detail of those requirements so that they are ready for development to build
• Review and sign-off as the software is delivered
• Regular (typically weekly) meetings with development during preparation, development and testing
• Lead role in accepting product as ‘finished’ from development
• Manage the transition phase of the release as necessary, working with representatives of each area (support, professional services, sales, marketing, technical services) to ensure that the business is prepared to support and roll out the new functionality in the release
• Organise and review Early Adopter programs
• Coordinate and manage the final sign-off call, by the business, to full release.

The Product Manager is a high profile role and will be viewed as such by internal staff and external customers. As the main customer advocate for the product the Product Manager will get involved with key customers, and influential bodies as appropriate.

Main Responsibilities
Product Strategy
• Understand and work with the Product Management team to implement the IRIS Legal business and product strategy
• For the assigned products, develop and document, with stakeholder buy-in (both internally and externally), the vision and strategy of the product
• Build and develop any necessary business case and ROI associated to any product investment
• Maintain an intimate understanding of the market, competitive threats and new market opportunities using this to influence and modify the product vision and roadmap
• Size the opportunity of new market opportunities together with SWOT of IRIS’s position

Product Releases
• Co-ordinate the activities of product development across all departments including development, implementation, professional services, support, sales and marketing. Ensure all departments are working to common objectives
• Produce the necessary information and documents to outline the market and customer requirements of current and future product sets
• Agree and sign off with development the product requirements and release criteria (functionality, timescales etc.)
• Build and maintain a product roadmap that outlines product development programs, deliverables and timescales in line with the division’s product strategy and direction
• Identify, raise and manage any issues associated with the roadmap with key stakeholders
• Organise and/or deliver training / briefing sessions for key sales, marketing and support personnel as part of the product transition process

Customers
• Visit customers regularly to gain feedback and ensure their feedback is treated as input to product roadmaps
• Run Customer Focus Groups / Product Steering Groups as appropriate in order to gather detailed requirements for product releases or new products
• Own the content, and influence the agenda, for user group meetings
• Be accountable for ensuring the success of any early adopters (and acquiring reference sites) of new products and major releases

Communication
• Maintain and regularly update the Product Management area of SharePoint as well as the Customer portal for your assigned products
• Hold regular (usually monthly) Product Management meetings and invite representatives from each functional area
• Meet regularly with development to review releases
• Meeting regularly/liaise with Customer Support in order to keep on top of bugs and enhancement requests, prioritizing as appropriate

Product Lifecycle
• Implement the product lifecycle for your assigned products, maintaining a product plan for each product, ensuring that it complies with the IRIS Legal product strategy
• Work closely with the Professional Services migrations team to ensure that appropriate tooling is in place for import/export to your assigned products as appropriate
• Support the migration strategy as appropriate

Person Specification
Qualifications
• Strong analytical skills
• Excellent planning and project management skills
• Excellent people influencing skills
• Strong business acumen and good appreciation of building an ROI and business case
• Good team working skills
• Skilled negotiator
• First class presenter
• Attention to detail
• Write clear and easy to understand reports and documents

Experience
• Recent, direct experience of legal practice (probably as a lawyer or in a senior support role)
• Prior experience of product management would be highly desirable but not essential
• Knowledge of the legal software market is desirable

Competencies
• ‘Can Do” attitude
• Self-starter and able to manage own diary
• Innovative
• Looks for ways to make things happen and not reasons why they won’t happen
• Good team player and easy to get on with
• Hardworking
• Committed to excellence
• Quick to learn
• Practical with the ability to apply common sense

Some travel, mainly within the UK, is to be expected

This lob description needs to be considered in the context of a developing and evolving service, and therefore the duties described here will need to be adapted to meet the needs of a changing organisation

For more details or to submit a CV please contact Richard Shilling at richard.shilling@iris.co.uk