Mission of this role is to…
A successful candidate will help manage eDiscovery projects and key relationships with Nextpoint’s law firm clients, ensuring consistency with company strategy, commitments and goals. We’re looking for a “people person” with a passion for customer service to help us expand Nextpoint adoption within our client firms.
This role is critical because…
This role serves as a member of the Client Success Team. Key functions of this position include responding to client requests, performing trainings, and serving as the clients contact and advocate inside Nextpoint. This role is key to developing and maintaining client relationships by making sure the clients needs and wants are always addressed in a timely and professional manner by acting as a liaison between the end client, client success, sales, marketing, R&D, and operations teams. This role is key to assisting maintaining client satisfaction in current accounts and increasing revenue, which determine the future and success of Nextpoint.
-Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and take on more responsibility
-Explain implications of changes to project scope and/or objectives to the client and to the project team
-Prepare reports detailing project quality, client and team satisfaction, and project success metrics
-Continually seeks opportunities to increase client satisfaction and deepen client relationships by building a knowledge of each client’s business, organization and objectives
-Evaluate all key project deliverables, as well as final product to ensure traceability of requirements, high quality and client acceptance
-Track project budgets, timelines, and deliverables
-Respond and manage support tickets, the support queue, and overall client requests
-Define project tasks and resource requirements including coordinating project staff
-Constantly monitor and report on progress of the project including hours, expenses and budget burn
-Meet and consult with clients on overall firm or project-specific objectives and develop customized solutions for their needs
-Train clients how to use Nextpoint’s platform
-Create statements of work, budget updates, goals, and deliverables
Please visit http://app.hireology.com/s/100642 for more information and to apply.