Project Manager x2 London Leading International Software supplier £competitive
Our client is a US based supplier of technology to the legal sector. The company provides enterprise software to many of the top 200 global firms and is going through a period of sustained growth. To help facilitate this growth it is now seeking two further project managers to join its London based team.
The Project Managers will be responsible for managing complex enterprise software implementations including: customer communications, internal resource management, scheduling, documentation, and working with support and engineering teams. The Project Manager will be the primary customer contact for the duration of the implementation and holds primary responsibility for project success and customer satisfaction.
Responsibilities include but not limited to:
•Managing a portfolio of projects
•Maintains project quality and focus
•Ensures projects are delivered on time and within budget using their Project Management Methodology
•Creating, executing and revising project work plans as appropriate to meet changing internal and external requirements
•Act as the primary customer contact for managing day-to-day project activities
•Submits clear and concise status reports to satisfaction of the customer and all other interested parties
•Manage ongoing project documentation such as schedules, issues lists, risk registers, meeting minutes, and ensure documents are complete, current, and archived
•Communicates proactively to all concerned parties any existing or potential customer escalation
•Track and report team hours and expenses on a daily basis in Salesforce CRM.
•Analyse project profitability and success
•Managing project scope, raising change orders as required
•Scoping and creating statements of work for additional services or changes
•Bachelor’s Degree (Master’s or MBA preferred) or equivalent experience
•5+ years work experience in a technology-oriented company or functional role
•Account management, customer service, or project management experience required. You will need a substantial amount of customer-facing experience ideally working in a vendor, preferably with a software vendor or web-based service provider providing services to the legal or professional service sectors.
•Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction
•Excellent organisational and administrative skills; candidates must be detail-oriented
•Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment
•Self-starter with a demonstrated ability to multi-task
•Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio) as well as experience of working in formal project methodologies.
The company offer highly competitive salaries and benefits. The role will involve travel to customer sites, with some overseas travel.