Excuse the rant but here are some questions for Vodafone UK…

(1) What is the point of giving your weekend opening hours on your invoices and statements when in fact you are only open Monday to Friday?

(2) What is the point of having (a) a Troubleshooting section and (b) a Customer Service Comments section on your website when the links to both of these are defective?

(3) Unless we now have an instant matter transfer system in this country (which I've somehow missed the launch of) it might be an idea to (a) tell a customer that you are sending them a new SIM and (b) not shut down their old SIM at least 2 days before their replacement SIM could ever possibly arrive?

Apart from that, your customer service is great – although you might usefully talk to your CRM subsidiary Aspective…