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RBRO Solutions COO departs for 360insights

RBRO Solutions’ chief operating officer Dennis Croft has left the company, only shortly after the departure of APAC general manager Alan McCombe and senior UK representatives Lee Huggett and Adam Wiles.

RBRO Solutions’ chief operating officer Dennis Croft has left the company, only shortly after the departure of APAC general manager Alan McCombe and senior UK representatives Lee Huggett and Adam Wiles.

Croft was appointed as COO in September 2016 as part of a significant structure reorganisation of the Toronto-headquartered company that saw founders and co-chief executive officers Howard and John Russell take on split roles.

Under a “more streamlined” RBRO set up, John became chairman and Howard took on the role of sole CEO. Croft reported to Howard, with his hire representing a “major milestone as [RBRO] progress towards their new vision and implementation of their growth strategy.”

Croft left in June for 360insights, a SaaS corporate incentives management platform.

The move will undoubtedly raise eyebrows in the market, given that it is now the fourth significant departure from RBRO in as many months. McCombe, who was brought in to the Canadian-headquartered software company as general manager in 2011 to start its Asia Pacific arm, recently left the company, with RBRO focussing heavily on its channel partner programme in the region.

In the UK, the departure earlier this year of senior technical consultant Huggett for iManage and account manager Wiles for HighQ has prompted clients to worry that RBRO is exiting the UK, however Russell said last month: “We are already planning for our growth in the UK. We expect and believe the UK market can support a good robust team. Our goal is to ensure that no balls are dropped in interim, which is why we have a team in Toronto supporting Dan and we have people coming over from Toronto to support him.”

Howard Russell told Legal IT Insider today (6 June): “We’re on a pretty neat journey and that journey involves the right people coming in at the right time to help us move forward with key growth initiatives.

“In this regard, Dennis came and did a great job and our positive relationship with him will continue beyond his departure. He leaves us in a strong position: we’re doing well in the UK and our global sales continue to grow.  These are great things!”

Correction: In the May Legal IT Insider we said that RBRO had always had a very channel focussed model in Australia and Indonesia – that should have read Australia and Singapore.

5 replies on “RBRO Solutions COO departs for 360insights”

Good to hear they are on a “neat journey”, wonder if that means they are going to follow RAVN ?

Was Croft brought in to ‘streamline RBRO’ or has he seen the writing is on the wall?

What is next for RBRO will they be attending ConnectLive, your client base needs action and support!

We’re one of just a few gold sponsors of ConnectLive and will absolutely be attending! Please come and visit our booth or attend a our session in which we’ll be talking about how to get increased value from your iManage investment. We’ll share some of our plans and roadmap during that session. In the mean time, please feel free to reach out to Dan Lees (dlees@rbrosolutions.com) or our support team (support@rbrosolutions.com) with any support queries you may have. Our global team is ready and willing to help.

Will Dan Lees be working the booth on his own?

Lee Huggett left 4 months ago he has not been replaced, we have asked to be supported locally and the requests have gone unanswered.

Ascertus and TigerEye are picking up the market share of Tikit clients due to investment, we will be re-evaluating the market for a more suitable partner.

Hi Looking for answers

RBRO takes great pride in the service and support that we provide to all of our clients. If you feel that you have not been well supported, including locally, please reach out to me directly. I would definitely want to ensure that our team is providing the quality of service our clients deserve and expect. I’m happy to connect with you by phone at any time or in person at the ConnectLive event in London.

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