Our client is a leading international service provider of legal process outsourcing and intellectual property services, The company operates in eight countries and is going through a period of massive growth. To back their rapid expansion, the company is now seeking an Implementation Consultant. The roles will focus on the company’s leading web based software which manages client’s IP portfolios.
Consultants provide business consulting services working on the implementation of the company’s Intellectual property solutions. The roles will be heavily customer facing and will involve extensive travel.
Responsibilities include:
Design and implement software solutions technology to meet client needs
Recommend best practices
Document reengineered business processes
Define, document and obtain sign off on client requirements
Functional and design specifications on project implementations and custom developments
Assist with the establishment of cost and schedule estimates
Transfers knowledge of business processes and requirements to the technical team members
Provides subject matter thought leadership through all phases of the project
Provides timely and accurate reports that adhere to standards on project status to stakeholders
Establish a rapport with the customer that fosters on-going communication about the business to allow for full appreciation of the business needs
Take ownership of software defect tracking through documenting ‘bugs’, researching issues, validating fixes and communicating results.
Anticipate problems and provide solutions
Manage competing priorities in a complex environment.
Experience client-facing training with consultative approach
Provides product knowledge assistance for troubled, strategic or complex projects or for established clients.
Provides feedback to management and the responsible implementation team.
Increase customer business value and satisfaction by enabling productive use and adoption of technology and Services
Interfacing with top tier software accounts to ensure client satisfaction.

You will need the the following experience
5 years of software consulting experience
Aptitude to master the product(s) and apply it to a client’s world business situation.
Experience of working with SQL Server
Experience following a standard project methodology.
Experience with client facing consulting. Pre-Sales an advantage
Minimum Bachelor’s degree in IT or related experience
Experience in writing lengthy RFPs and other commercial offers
Experience with client facing training and consultancy
Excellent written and verbal communication skills.
Strong analytical and problem solving skills.
Attention to detail required.
Ideally experience in Intellectual Property and/or legal industries

Please reply to Nigel Lawrence at Cogence Search at nlawrence@cogencesearch.com