Legal IT Jobs

Senior Support Engineer iManage – London

Job Statement
This is a great opportunity to join a world class software company, as a member of a high performing team of software engineers and industry professionals. The iManage Technical Support Organization, with locations in Chicago, London and Bangalore, provides technical product support and customer management for iManage solutions.

The team’s mission is to ensure successful operation of the iManage software solutions so as to achieve high customer satisfaction. The successful Technical Support Engineer will demonstrate exemplary professionalism, and will draw upon his/her problem solving, critical thinking and technical skills to analyze and resolve customer challenges, develop best practice methods, and ensure customer success.

Job Responsibilities
•Analyze, diagnose, and resolve software and configuration issues in complex multi-tiered application environments
•Develop and maintain a deep technical knowledge of iManage products
•Effectively collaborate with customer engineers and system integrators to support complex system deployment projects
•Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
•Develop, document, and publish best practice methods, technical white papers, blogs, and solutions

•Bachelors degree in computer science or information technology related major required. Masters degree in computer science or information technology related major preferred.
•Well-developed problem solving and critical thinking skills, with the ability to think creatively in a fast paced environment
•Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively
•Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
•Advanced knowledge of the Microsoft Windows Operating System, Windows networking, and Windows Server administration, configuration, and management
•Advanced knowledge of TCP/IP networking concepts and configuration, with the ability to troubleshoot system connectivity issues
•Working knowledge of SQL database technologies

Relevant Experience
•Prior experience in a technical support or software support role highly desirable, but not required.
•MCSE, MCP or MCSA certification is highly desirable, but not required.
•Knowledge of iManage software solutions is highly desirable, but not required.
•Advanced knowledge of mobile connectivity solutions including Apple iOS application environments is desirable, but not required.
•Working knowledge of Microsoft Exchange Server and/or Lotus Domino Server is desirable, but not required
•Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, Java Script and/or VBScript is desirable, but not required.