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The Team

The Senior Technical Analyst will be responsible for carrying out the detailed technical analysis required throughout the lifecycle of the system. Working alongside the programme team, vendors, system administrators and business Product Owners this role will form a key part of a virtual, global team delivering a Global Knowledge Platform to Norton Rose Fulbright.

The post holder will support the Software Development team, the Development Server team, User Administration, Testing, Control, Security and Business Support teams as well as IT support and the Server and Storage team. He or she will also support third-party system implementers and consultants. He or she will report to the Global Search Service Owner (Director of IT Operations, US) but may be matrix managed by a relevant project manager for individual tasks.

The Role


Data analysis, logical and physical technical design in support of projects delivering systems developed or customised in house.
Analysis to design the configuration of Knowledge content management workflow including implementing global information sharing rules and document sharing across regional systems

Using Recommind Decisiv’s CORE administration module and content management administration tools to configure the software to Knowledge Management’s requirements.
Co-ordination of multiple vendors to deliver development workstreams within the Global Search programme and in BAU post full launch.
Creation of technical documentation and provision of education/knowledge transfer for IT and Business Support teams.
In cooperation with the Security team, implement and maintain data security best practices in Recommind Decisiv and content management tools.

Building good working relationships with the software and infrastructure development teams, and with the Business Support teams.
Providing third line support for production by providing fixes for live issues that require a configuration change or which IT or Knowledge Management support have been unable to resolve and have escalated, including Data Quality issues..

Any other reasonable duties requested by the Service Owner or Head of Knowledge Systems.
Conformance with the change control policy and other relevant standards and procedures.
Being part of the team to deliver and explore additional sources and uses for Recommind Decisiv in Norton Rose Fulbright.
Being part of the team which provides technical solutions to enable Knowledge Management to achieve their business goals.
Skills and Experience Required

Experience as a System administrator responsible Recommind Desisiv or equivalent Indexing platform software and/or document management systems.
Experience in implementing and supporting content submission, management and sharing solutions.
Experience in working across separate legal entities with region specific requirements whilst maintaining a global view.
Experience in working with multiple vendors and AGILE software development methodologies (eg SCRUM)
Experience of the following:
supporting enterprise business applications on Java and other web related technologies (AJAX, XML, Java script, Internet protocols, networking, firewalls)
Web-based applications (running on Apache, Tomcat, IIS, Websphere)
Windows Systems and Architecture (inc, SharePoint, Active Directory, Exchange, MS SQL Server)
Writing knowledge base items for use by IT and Knowledge Management team.
SQL query skills
Strong team worker with ability to manage multiple urgent issues in parallel
Experience in working within a matrixed global team.
Customer focused with ability to communicate with non-technical users
An interest in and aptitude for application development beyond system configuration
Degree or equivalent, or relevant work experience.
Aptitude for problem solving, attention to detail and good documentation skills
“Can do” attitude
At Norton Rose Fulbright we welcome receiving applications from candidates directly via our careers page.

To apply, please click here: