Service Desk Analyst – Bond Dickinson
As a progressive law firm with ambitious plans for growth and development, our IT systems are integral to our future. Bond Dickinson LLP prides itself on being at the forefront of technological advancements within the legal profession. To continue in this vein our team of dedicated IT professionals have a key role to play in the future of the business, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees.
We operate within an ITIL environment and our Service Desk is integral to the successful implementation of these processes. We now have an opportunity for a support analyst in our Plymouth office.
The role will involve answering and logging all service desk calls and, where possible, resolving incidents or escalating to the relevant teams within the IT department.
Previous experience in an IT support role is a distinct advantage, but more importantly you will have first class customer service skills, be enthusiastic, flexible and willing to learn new and exciting technologies. You must also be able to work to tight deadlines and in a pressured environment, have strong communication skills and an ability to build and maintain effective relationships quickly.
This role is initially being offered on a contract basis.