To apply, please click here: http://www.professionalsinlaw.com/job/11515/service-desk-assistant/

JOB SUMMARY

To work as part of the IT team and to assist in the day to day activities of the service desk and IT support function.

PRINCIPAL TASKS AND RESPONSIBILITIES

Answering the phone and responding to queries
Assist the service desk analysts with overflow of calls
Set up meeting rooms and AV and VC equipment
Replace faulty hardware at users’ desks
Office Moves
Answer and log service desk calls that are received via phone and email in a timely manner
Research resolution to issues, escalating within team as applicable
Inform users of progress with issues
Software problem resolution – legal and bespoke
Building and installing PCs and Laptops
Building blackberry devices
Assistance with project work and implementation
Weekly service desk team meeting contribution
Excellent communication skills and professional manner
PERSONAL ATTRIBUTES:

Ability to work on own initiative
High quality inter-personal skills
Eagerness to learn
Positive ‘can do’ attitude and work ethic.
Self-motivated, but knows when to seek guidance.
Must be capable of working in a team and being a good team player who has the capability to add value
Self-starter and problem solver – able to work independently but also a strong dependable team player
Prepared to ‘go the extra mile’ in delivering service on time and to the highest standards
Articulate in both verbal and written communication
Flexibility to take on other tasks and responsibilities as the needs arise
BENEFITS

Competitive salary
25 days annual holiday
Pension Scheme
Private Medical Insurance
Permanent Health Insurance
Life Assurance
Interest free Season Ticket Loan
Childcare vouchers
Cycle to work Scheme
Staff Introductory Scheme
Employee Assistance Programme
HOURS OF WORK

The Service Desk function starts from 08.00am through to 18.30pm and follows the following shift rota:

08.00 – 16.30

09.00 – 17.30

10.00 – 18.30

To apply, please click here: http://www.professionalsinlaw.com/job/11515/service-desk-assistant/