Click here to apply: http://www.professionalsinlaw.com/job/11726/service-desk-team-leader/

It’s no secret that we’re an ambitious firm and our vision, values and culture truly reflect that. We focus on what matters most to our clients and our people. We do that by really listening, and putting them at the very heart of all that we do. That’s what makes us trusted advisors to our clients, consistently delivering the outstanding client experience that we’ve become so well known for. We believe it’s what will support the growth of our business, allow us to do rewarding and profitable work and create a sustainable business for our people.

It’s equally important that members of our Business Support teams provide the same level of outstanding client experience to their internal clients too. A great example of this is our IT Service Desk in Plymouth, who are responsible for taking IT support calls from the wider business.

We now have a great opportunity for a Service Desk Team Leader to manage this highly-valued team in Plymouth, providing a first-class service to firm.

We operate within an ITIL environment and our Service Desk is integral to the successful implementation of these processes.

The team are responsible for answering and logging all service desk calls and, where possible, resolving incidents or escalating to the relevant teams within the IT department. The Team Leader will take an active role in this, along with mentoring and managing the team.

Previous experience in a service desk role is essential, ideally with some experience of managing or supervising staff.

As a progressive law firm with ambitious plans for growth and development, our IT systems are integral to our future. Bond Dickinson LLP prides itself on being at the forefront of technological advancements within the legal profession. To continue in this vein our team of dedicated IT professionals have a key role to play in the future of the business, ensuring the integrity of the IT infrastructure, development of new systems and excellent support to all of our employees.

Click here to apply: http://www.professionalsinlaw.com/job/11726/service-desk-team-leader/