Service Management Analyst/Service Analyst/Change Manager – London – £40-45k base

Picture More has been mandated on behalf of a Global Tier 1 Law firm to identify a Service Management Analyst to join their team in London.

The Role:
The purpose of this role is to assist in managing major incident, problem, known error and change management processes. It is also required to produce management information as an output of these processes and produce all IT communication to the firm.
Some of the main duties:
Provide support and overall management of Service Management tool, ServiceNow.
Ensure IT provide the highest quality of support service to the firm, through monitoring and awareness of major incidents and problems.
Manage the global Change Management process, act as a Change Manager ensuring full assessment of each change request.
Manage all IT related communication
Instigate relevant investigations into recurring problems identified through trend analysis
Advocate the use of ITIL within the department, encouraging the use of best practice to manage processes effectively

Essentials Requirements:

Must be able to demonstrate success in a similar role
Candidate MUST demonstrate ability to deliver outstanding service in a high-pressure environment
Excellent Excel skills – database manipulation experience
Proficiency in Microsoft Office Applications, Exchange 2010, Windows 7 and server/networking fundamentals
Excellent configuration/troubleshooting, analytical and diagnostic skills
Able to engage with all levels of stakeholders with excellent communication
Must have ServiceNow experience
Must have ITIL foundation
Good educational background ‘A’ Levels and a degree standard.