An opportunity has arisen with our client who is a global leading technology organisation that provides support and infrastructure services to Law Firms. The company due to continued expansion and a growing number of projects is looking to recruit a Software Support Analyst to join the team

In this role the client is looking for an individual who ideally has worked on Law Firm applications within a Law Firm environment or Legal Applications service provider. You ideally with have knowledge and experience supporting HP Autonomy suite of products and ideally some knowledge of Carpe Diem.

Key Responsibilities for this Software Support Analyst role are:

To provide technical assistance to clients when requested to do so by:

Logging all support calls in Support Database
Responding by phone/email to client issues in accordance with the agreed SLA
Attending client premises when necessary
Escalating in a timely fashion to reduce customer impact
Acting as Lead Support consultant on Applications

Key Skills and Experience required are:

MS Windows Server ( 2008/2012) MS Windows (7/8/8.1)
MS SQL Server (2005/8/12) Administration & Basic Querying
Carpe Diem
Experience working within a legal environment
ITIL

This position is based in Central London and pays a salary in the region of £33,000 to £43,000 based on experience.

To apply for this role contact Mark Lennard at Lewis Paige on 020 7871 9909 or email your CV to mark@lewispaige.com