Solution Engineers London, Didsbury and Charlotte NC.
Intapp is software house offering a unique platform solution, built from the ground-up for the professional services sector. Over 750 of the world’s leading law firms, accounting practices and economic forum rely on our software. Established in Palo Alto, the birthplace of Silicon Valley, we now employ over 700 people with offices across the USA, in London, Manchester, Eastern Europe and Sydney. The company is going through a period of sustained and rapid expansion and, due to an internal promotion, we are now seeking an additional Solution Engineer, to join our team based in our offices in Didsbury, South Manchester. The Solution Engineer will be a part of our Professional Services team.
The Professional Services team manages consulting projects to help our customers implement solutions using our products and achieve the most from their solution. We are looking for a high-energy, driven Solution Engineer, who is adept at collaborating with business and technology leaders, balancing multiple projects, and designing solutions that enable our customers to maximize their investment.
The Solution Engineer will become an expert in Intapp products. This role requires the Solution Engineer to translate a customer’s requirements into technical product capabilities and to effectively communicate new requirements to the Intapp Product Management organization driving the evolution of the product. The Solution Engineer also assists the product development team in troubleshooting technical issues that may arise during the delivery of the solution.
You will be client facing, working with some of the largest global accounting and law firms. The role may well involve some travel to customer sites as well as for training in our offices in Palo Alto and Charlotte, North Carolina
Lead the technical delivery of Intapp solutions built upon Intapp’ s market leading products (such as Intapp Open, Intapp Time, Intapp Walls, as well as others)
Educate customers on industry best practices
Provide analysis of customer needs and implementation recommendations
Lead or assist in the review of requirements and business processes in order to design new business processes to deliver the solution
Conduct data management and data mapping workshops as related to the proposed solution
Work closely with project team members such as the Engagement Manager, the Principal Consultant, and other Solution Engineers to deliver the solution
Work closely with the product team to improve the product
Work with sales to help in delivering new solutions to new customers
Technical degree: BS or MS or Strong Equivalent Experience
Proven ability to learn and the desire to learn
Results oriented, resourceful, and comfortable working under tight deadlines with a demanding set of internal and external customers
Self-starter with a demonstrated ability to multi-task
Excellent analytical and troubleshooting skills
Excellent interpersonal skills and ability to explain software to non-technical users
Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction
Excellent organisational and administrative skills; candidates must be detail-oriented
Team player with ability to coordinate work with disparate team members
Two years plus experience in a technical implementation contributing role
Demonstrated experience in leading business process reviews, design and/or change management
Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, and Visio)
Product development/software engineering experience
Experience in the legal sector, in particular experience with industry-standard legal software systems
Experience with new business intake and/or conflicts solutions
Experience with time entry / capture solutions
Experience with ethical wall / information barrier solutions
Web services (SOAP & REST)
SQLServer / SQL
Development, programming languages such as, understanding of logic, patterns, and algorithms…
Understand development methodologies
Other Useful Technical Qualifications/Skills
Experience with time entry / capture solutions
Single and multi-product architecture
Experience with providing estimates on work effort
Experience with technical sizing and scalability
Business processes (Intake, conflicts, matter closing, etc.)
Exchange, Active Directory
Other systems (ERP, PMS, Financial, CRM, HR, etc.)
Cloud, SAAS experience
Issue tracking system (e.g. JIRA)
The company offers competitive salaries and benefits, excellent on-going training opportunities and a friendly, team-centric culture. We are happy to offer flexible working options
Contact firstname.lastname@example.org or visit our website for details of all our current vacancies.
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