Enterprise Support Engineer. Sydney

Intapp, a leading international supplier of software to the legal, consulting, accounting and finance sectors, is recruiting. We are looking to hire an Enterprise Support Engineer to join our team based in Sydney

We are hiring a Support Engineer who has experience with enterprise software and enjoys customer-facing responsibilities. The ideal candidate has experience with the development, implementation or support of software and an intense desire to facilitate success through personal interaction and critical thinking. Our success depends on bright, energetic, talented people who share a passion for excellence in building key technologies—and have fun along the way. Intapp offers a fast-paced, action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnership

Key Responsibilities:

The primary goal of an Intapp Support engineer is simple – to help customers succeed. You will work with a broad spectrum of customers and applications on a daily basis, each day brings a new opportunity to learn and develop. You’ll do well here if you are smart, organized and driven to provide exceptional care to your customers. Your responsibilities will range from providing customer care to documenting and providing best practice guidance, to designing and building solutions with our customers.

Skills and Knowledge:

4+ years of prior experience in enterprise software Technical Support.
Experience with SQL, IIS, XML/Web Services technology.
Experience with LDAP/AD, Database technologies (SQL Server, Oracle, DB2) and Linux.
Comfortable demonstrating and teaching technology concepts to others.
Excellent verbal and written communication skills
Highly motivated, disciplined, with the ability to manage competing priorities.
Recent experience in providing remote technical support
Strong customer service skills
Outstanding analytical and organizational ability
Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
BS Degree or comparable industry experience
Knowledge of and experience with Legal Technologies (DM, Records or Time Entry systems, etc.) a plus.

About Intapp

Intapp provides software and services that enable professional services and capital markets firms to thrive in an increasingly competitive marketplace, enhancing their ability to win more business, operate efficiently, manage risk and drive project and client success. Over 1,100 customers globally, including 96 of the Global 100 law firms, five of the top eight global accounting firms, and more than 400 capital markets and advisory firms, rely on us. We offer a professional services platform – purpose-built for this industry – spanning the entire client lifecycle, with solutions for client development, business acceptance, and client delivery. Intapp is backed by Temasek and Great Hill Partners. For more information, visit www.intapp.com

Contact nigel.lawrence@intapp.com
0203 826 1062