The North-West firm, which has over 450 staff based in offices across Manchester and Liverpool, as well as an office in London, provides legal services to individuals, businesses and government organisations alike.
The new services delivered by Converge TS will provide the Lexcel-accredited firm with enterprise class business resiliency in the event of a disaster, daily 24×7 technical support to drive continual improvements in their use of IT and strategic guidance to enable the firm to marry its IT strategy with the overall business strategy.
Converge TS will provide Stephensons with a complete standby business continuity environment, which in the event of a disaster, minor or major, can be used by the firm, enabling it to continue providing quality service to its clients. Fully managed support and proactive monitoring will ensure the effective management, maintenance and support of all servers and applications deployed within the Stephensons network. The managed support service also includes regular strategic reviews which are aimed at helping the firm define, plan and deliver an IT strategy to compliment the firm’s strategic objectives.
Luke Axon, Head of IT at Stephensons, said: “We work alongside our clients and continuously improve our services to meet their needs, this includes a 24-hour helpline and many online innovations. It is essential that we provide a seamless service to clients and this means that our systems need to be available to our teams at all times and under any circumstances. By supplementing our existing business continuity planning with Disaster Recovery as a Service and Managed Support from Converge TS, we will be further protecting our systems, and the information and assets which are entrusted to us by our clients.
“Converge TS has worked closely with us to provide a future roadmap for our IT development, which fully supports our business objectives. As we transition to LexisNexis Visualfiles, it is reassuring to know that we are working with a partner who fully understands the demands of our technology and business as well as having extensive knowledge of our legal applications.”