SUPPORT ANALYST (DMS iMANAGE INTAPP HOTDOCS SQLSERVER SSIS), BIRMINGHAM TO £30K + Benefits

Support Analyst (with any of HotDocs iManage IntApp SQLServer and SSIS) required to join a prominent global professional services firm, based in its office in central Birmingham. You will support applications and processes to deliver document management and production systems to the firm’s key users. You will maintain a good knowledge of document management systems and procedures, being the initial escalation point for user queries and ad hoc requests. The role pays an attractive salary to £30k plus benefits.

KEY SKILLS
Specific administrative knowledge in, but not limited to, one or more of the following technologies, tools or solutions;
– iManage and associated add-in solutions
– IntApp Walls
– HotDocs Document Assembly
– Microsoft Office
– IntApp Integrate/Flow
– SQL Server
– SSIS and other data transformation tools

ABOUT THE ROLE
Maintain a good knowledge of document management systems and procedures, being the initial escalation point for user queries and ad hoc requests
Work with suppliers’ support teams and relevant user groups to ensure good product knowledge
Collaboration with the help desk teams, trainers and other customer experience teams
Work with Projects Team to deliver projects including any system upgrades and enabling enhanced functionality
Work collaboratively with all colleagues throughout all stages of implementation through to user acceptance and ongoing support and maintenance
Observe good data governance, system controls and documentation as per the Firms policies
Maintain strict adherence to security protocols and best practice, especially in the implementation of information barriers to documents or document workspaces
Ensure that system setup, configuration records & processes are documented and kept up to date

This is an exciting role with lots of scope working for one of the top global players in its market. Apply NOW for immediate consideration – or call me if you have any questions.

REF: iManage HotDocs IntApp jobs, support jobs – contact ccoverman@eutopiaonline.com