Select Legal are expanding the support team and are looking for an enthusiastic and determined individual to join the service desk.
The support analyst provides direct support to end users of the company’s product LAWFUSION – specialist Legal Case Management and Accounting software – and other supported systems including Microsoft Office & Microsoft Windows. Queries vary in nature and can be technical or educational, and some will be related to accounting.
Working in an established team, the role will involve developing knowledge and relationships with customers and colleagues, and working with other teams to ensure problems and issues are dealt with correctly. The role also spans 1st and 2nd line aspects, with some issues requiring detailed investigation.
To apply for this role, you should be working within an IT support based role, ideally in an environment with bespoke systems that require development of personal knowledge. Candidates with understanding of accounting/legal accounting practices and/or systems will have an advantage.
Due to the nature of the company’s business, this role also presents real opportunities for you to progress your career into other functions.
• Responsible for providing direct support to end-users of the company’s products and services, taking full responsibility for all issues logged and ensuring they are resolved/investigated within established guidelines.
• Where required conduct detailed troubleshooting into problems which are reported.
• Ensure incidents are logged and investigated according to the company’s guidelines.
• Escalate where necessary to internal and external parties
• Manage time effectively to ensure enough time is given to investigate problems.
• Develop a strong working knowledge of the company’s products and services
• Create end-user documentation where required.
• Self-motivating and good with prioritisation and time management.
• Good at developing own knowledge of new products and systems.
• Previous experience in an IT support role
• Understanding of accounting/legal accounting practices advantageous
• Educated with a minimum of 5GCSEs grade C or above, but ideally a graduate of an IT related degree.
• Strong client care and communication skills
• Strong analytical and problem solving skills
• Very good understanding of IT systems including Microsoft Windows & Microsoft Office
Starting £17,000 – £22,000 per annum, dependant on experience
37.5 per week, Monday to Friday, between 09:00 and 17:30. (May also involve work out of hours).
Primarily at our Head Office, Hessle, East Yorkshire but also may involve work at remote locations.
About Select Legal
Select Legal is a developer and provider of specialist IT solutions to the legal industry, producing market leading Case Management & Accounting software LAWFUSION. Established for over 20 years, the company prides itself on delivering high quality products with a high quality service, for law firms across England and Wales.
Staying ahead with trends in IT, Select Legal have become specialists with cloud computing technology enabling law firms to take advantage of modern standards. Contact Paul.Dervey@selectlegal.co.uk