Support/Helpdesk Manager – Vendor – London
Our Client is a specialist provider of Document management solutions to professional services companies across the UK. Our client is now looking for a Support/Helpdesk Manager to assist customers with their support needs.
Responsibilities of Support/Helpdesk Manager:
Provide excellent 1st and 2nd Line Technical support to professional services customers.
Helpdesk management- providing both onsite and remote support.
Acting as the escalation point for support issues.
Review and improve the support process to increase efficiency.
Manage and motivate support team members.
Assist with the successful maintenance of customer relations.
Skills Required for Support/Helpdesk Manager:
Excellent knowledge of HP iManage Suite (Worksite, IDOL, Filesite etc)
Experience supporting Legal/Professional services clients.
Knowledge of Hosted/virtual environments- Knowledge of Microsoft Azure highly desirable.
Experience supporting iphones/ipads and Blackberry devices.
Knowledge of legal applications: Case, Practice and template Management systems, time recording and digital dictation would be advantageous ( i.e. Elite 3e, Elite PMS, Visualfiles, Tikit TMS,Mattersphere, Peppermint,Carpe Diem, Bighand.)
Knowledge of Outlook,Exchange, SQL server and Ideally knowledge of SQL Scripting.
The Support/Helpdesk Manager will pay a competitive salary depending on experience.