In a move that will take the company head-to-head with the services offered by current market leader Moneypenny, the digital dictation and transcription outsourcing specialist DictateNow has launched a new service, InTouchNow, to help businesses handle phone calls when they are unable to, or choose not to answer.
Law firms of all shapes and sizes continue to seek greater efficiencies and improved productivity, with many recognising the benefits of outsourcing some aspects of their business processes. However, the Law Society recently released a Practice Note to highlight the potential risks of outsourcing, reminding law firms of their responsibilities.
Here’s a new case study – featuring Welwyn Garden City-based law firm Crane & Staples and their use of digital dictation transcription services supplied by DictateNow. Crane & Staples Case Study