Specialist bulk claims handler Tandem Law has selected the Peppermint Platform to support its rapidly growing legal service business. The Platform enables Tandem Law to manage its entire business through a single IT Platform. The firm has a business model where professional negligence claims are received in bulk and handled through a highly automated process.
The BPM (business process management) capability within the Peppermint Platform provides tight process control alongside easy and dynamic management reporting. This ensures client Service Level Agreements are adhered to, as well as delivering proactive risk management, alert systems and automated escalation paths. The firm also want to ensure they complement efficiency with a highly personalised service to clients and referrers 24/7.
Michael Fong, Head of Legal Technical Operations at Tandem Law said “We looked at, and even implement, other legal technologies but found Peppermint was the only solution to offer a single platform to deliver a highly automated system whilst providing a level of client care that differentiates us from other providers.”