Latest News

The February issue of the Legal IT Insider is out now – and it’s our 300th edition!

Top stories include: CLOC to open Euro chapter – big news for inhouse legal teams & their tech vendors + Peppermint has a bout of growing pains + the Insider launches legal tech startup initiative – who’s hot & who’s not?

Welcome to the latest issue of the Legal IT Insider newsletter – February 2017 #300 – YES 300!

• You can download the digital edition (NB it is a 3.0 Mb PDF file) HERE free of charge


• CLOC, the Corporate Legal Operations Consortium, to launch in Europe – this is very big news for inhouse teams – and their tech vendors

• Growing pains at Peppermint Technology: gone live, alive oh – or just oh no! Kaye Sycamore returns to Intapp and Slicedbread makes another Peppermint hire

• Ben Gardner leaves Linklaters for Wavelength ABS – tunes in & drops out – while Addleshaws is seeking a new head of IT

• Silver linings? iManage reports business booming as a result of Elite Envision end-of-lifing

• The Insider launches a legal tech startup initiative – we identify the companies who are hot and those who are not!

• Under the hood: we talk to Baker McKenzie about their innovation programme

• Quote/Unquote: “When we invite vendors in, we talk about what we’re doing and challenge them. We put a lot of pressure on vendors to say that’s what you’re missing.” …the head of CLOC Europe, Aine Lyons says tech vendors are unlikely to get an easy ride if they get a seat at the CLOC table.

PLUS your favourites…

• Who’s in and Who’s out: all the latest wins and deals from around the UK, American, APAC and EMEA legal markets.

• Movers & Shakers: who is coming, who is going – and who has gone.

Our next issue (No #301 March) will be out on Wednesday 29 March 2017

Click here to Subscribe and see the full archive

One reply on “The February issue of the Legal IT Insider is out now – and it’s our 300th edition!”

Caroline, contratulations on the first real in-depth analysis of the much Publicised (with a good amount of that being self-publicised) Peppermint. There is much to digest, but I am left with the feeling that there is still a reasonable amount of smoke ‘n mirrors going on. By way of example.

Fourteen new signings in the last twelve months? I don’t buy that (and I don’t think 14 clients did either). Just because Ms Adams and Ms Sycamore both say something doesn’t mean it’s true. (I refer readers to Mr Trump and Ms Conway for relevant example of the ‘alternative fact syndrome’). Here’s why that seems beyond possible:

1. Only four new clients are listed on their web site for the last 12 months-Invicat, Bentleys, Tees and Square One. You say you were given the names of two others, making six. Are we to believe that a company that has always been so self promoting would keep eight new signings to itself?

2. This is a small market. Someone would know about these signings. Nothing is being said.

3. The most obvious clue that this is an alternative fact is this. Adams says she has 40 clients in total of which 28 are live. That means that 12 are not live. The article lists five that are not live, all of which contracted with Peppermint well outside of the last 12 months (Blake Morgan, Penningtons, Cripps, B P Collins and Wilsons). So that means there are at most 7 not-live clients who signed in the last 12 months, which also means there must be another seven (to make the 14) who have both signed AND gone live in the last 12 months. No way. Even Ms Adams admits the average implementation cycle is 12-24 months, but she is saying they have got 7 live in less than 12 months?

Ms Adams herself admits they “don’t have all the answers from the outset” but is now asking us to believe they have transformed their implementation process so they can achieve this? (As an aside, how long is “from the outset”. They are now 7 years old and given that Ms Adams has repeatedly boasted that she took “some of the best brains in the legal sector” to build Peppermint-in particular a lot of Iris staff-how long do they need to get it right?).

It’s damning that clients are saying Peppermint staff don’t appear to know the legal sector given this backdrop, and the client whose implementation is highligeted as a resounding success (Square One) used an external consultant (Purlow) to achieve that.

Clearly something is seriously broken with their implementation process when in the space of twelve months they have lost two senior people in their service delivery hierarchy, Mark Peplow and Robin Boyle (the latter being generally regarded as a safe pair of hands having performed that role well at Pilgrim for many years).

Finally, the financials bear some scrutiny. Once again, how long is ‘the outset’? This company has been promising profits “just around the corner” for the last couple of years. I don’t see that Scottich Equity pumping in more money means anything. What choice did they have? If you’ve just shelved out 10 million quid you’re not going to let it fall at the first hurdle. Maybe (and am I the only one to spot this?) Peppermint’s move to Pulsant holds some of the answer. Pulsant may well be a “Rolls Royce” to quote Ms Adams, but what hasn’t been mentioned is that they are also owned by Scottish Equity. So moving all of their clients from an external cloud host to Pulsant might well be down to their credentials, but you can bet your life that the extra revenue for Scottish Equity is plugging a few Peppermint leaks too.

My final observation is this. Ms Adams says the market should be “celebrating innovation rather than trying to kill it otherwise it will be left with old technology”. Innovation by itself is not enough, it has to work, it has to make sure that businesses can continue to operate. I agree, it would be a shame if there is no innovation in the market, but that doesn’t justify ‘new at any cost’. Tried and tested exists as a phrase for a reason.

An excellent article, but I would love to read Peppermint’s response to these observations.

Comments are closed.