Peppermint Technology has just announced the appointment of David Thorpe as Director of Business Development, he starts work there on Monday.

Arlene Adams, Peppermint Technology CEO, comments: “David brings a wealth of market experience and knowledge to Peppermint. His appointment reflects the influx of demand we are seeing for the Peppermint Platform. A highly experienced player in the UK Legal market, David was quick to recognise the unique value of the Peppermint Platform that brings together applications, content, collaborative working and transactions in one single system.”

Thorpe comments “I have spent the last 30 years helping law firms become more efficient. Arguably, law firms today face a bigger challenge now than at any time over that 30 year period: There is a global recession; there is more competition for business; there are ABSs entering the market and more and more clients are demanding Alternative Fee Arrangements (AFAs) and other billing variants from their law firms.

“Traditional legal software products are designed to focus on the back office. While this is important and is something that the Peppermint Platform delivers very well, the real value of Peppermint is how it enables legal providers to transform the client experience.  The Platform recognises the power of data and connects together data, applications, people and process in one system centred round a single client profile. The result is transformational. By using the Platform legal providers can start to offer clients an ‘Amazon-like’ experience in legal services.  

“This is the first platform I've ever seen with this focus and it's revelatory. Of course efficiency and cost cutting is important but that will inevitably lead to a dead end; someone somewhere will always find a way to provide the work at a lower cost. By adding value to the experience of the client, law firms using the Peppermint Platform have a USP which doesn't depend on forever finding cheaper delivery options. It's been a long time since I was as excited by a software proposition as I am about Peppermint. I am really looking forward to taking the message to the market and working with the outstanding team at Peppermint.”

Comment: Thorpe told us a few minutes ago that the Peppermint Platform was the most exciting legal IT system he had seen since Elite in 1993. He added that people forget how back then Elite – now the firmly entrenched market leader – was also seen as a novelty and not regarded as serious competition to the likes of the Miles 33, John Hemmings and Digital Kienzle (later Axxia) systems that then dominated the larger firms market.

Adams added that David's experience in the larger firms sector was also an attractive proposition for Peppermint as they were now attracting the interest of 500+ user firms.

So, Thorpe has joined Peppermint. All those vendors who have been trying to ignore the potential threat represented by Peppermint may need to reassess their ideas now.

• Arlene Adams will be speaking at the LawTech Futures event in London in March