North-West solicitors Barker Booth & Eastwood have chosen TikitTFB as their official solutions partner to replace their existing IRIS AIM Evolution accounts system and introduce a comprehensive case and document management system firmwide. The 50 user system will be deployed in phases with the accounts and desktop components scheduled to go-live during September. The second phase will concentrate on developing the case management system including the creation of caseflows for their Personal Injury and Conveyancing departments, and is expected to be completed before the end of the year.
 
The firm had been using AIM for a number of years with many of the precedents and processes unchanged since they were first instated. Tracy Kirkland and Sue Pilkington, Practice and Accounts Manager respectively, felt there was a need to move the firm forward and provide an improved way of working. Following a visit to the 2010 Legal IT show, they reviewed the upgrade path being offered by IRIS as well as a number of other vendors including Eclipse and Linetime before selecting TikitTFB and Partner for Windows as their preferred choice.
 
Anne Morley, Matrimonial Partner at the firm said “This kind of investment requires a great deal of trust in your chosen supplier and confidence the system is going to deliver as promised. We see Partner for Windows and our relationship with TikitTFB as a long term commitment and we look forward to working with them to develop an advanced system that will allow us to improve the way in which we operate and manage processes on a day-to-day basis, compete more effectively in the market place, and most importantly provide a higher level of customer service to our clients.”
 
Partner for Windows will provide the firm with a fully-flexible and comprehensive solution that can be used across all their practice areas including Personal Injury, Conveyancing, Employment, Family Law, Commercial Property, Wills & Probate, and Civil Litigation. As Partner for Windows is compliant with LSC requirements, the firm will be able to manage their Civil LSC contracts using functionality such as SMP reconciliation and bulk export to the LSC website. The firm have also chosen to implement PartnerMail, an intelligent email management tool that helps to file emails to and from your inbox to the relevant case file in Partner for Windows, as well as the SMS module, which will allow them to communicate with clients and third parties via text message.