UK personal injury specialist Fentons Solicitors LLP is amongst the first UK legal service providers to adopt Eclipse’s new TouchPoint solution. Fentons – which recently gained its Alternative Business Structure licence – employs 300 staff at offices in Manchester and London. The firm specialises in matters ranging from road traffic accidents and industrial disease claims through to complex, multi-million pound medical negligence cases. Fentons utilises Eclipse’s Proclaim Practice Management Software solution for all staff and is now bringing onboard TouchPoint functionality.
Recently launched, TouchPoint provides an ‘always on’ self-service solution for firms’ clients and business partners. A personalised, convenient experience, TouchPoint can be delivered via any device (e.g. iPad, smartphone), operating on any platform (iOS, Android, Windows). TouchPoint provides users with a choice of ’tiles’ that can be presented to clients to provide a transparent and user-friendly interface with case progress, KPIs, marketing systems, document management, geo-mapping, and more.
Paul Medcalfe, Partner and Head of IT at Fentons Solicitors, comments: “One of the main advantages of TouchPoint is the fact that it is not dependent on any one operating system, enabling users – our business partners or clients – to benefit. As a firm we are proud of our reputation, secured by delivering the best in client service and support, and we always want our clients to have the best possible experience. Initially we will be introducing TouchPoint to our business partners – such as our costs draftsmen – but then we plan to roll this out to those clients who want to track progression and communicate with us from the solution.”